Job description

Our employees are the heart of Adsync. We rely on their dedication to excellence and their intimate knowledge of customer requirements to meet the needs of customers around the globe, day in and day out. Our employees unique blend of skill, innovation and agility drives our continued success, and we take our responsibility to them seriously. We offer a comprehensive package of benefits to include medical, dental, vision, short-term and long-term disability, life insurance and 401(k) with company match.

Adsync is currently seeking experienced a Field Service Representative (FSR) - in our LaGuardia Airport that will work closely with the Federal Aviation Administration (FAA) personnel supporting day-to-day operations and maintenance of the FAA Tower Simulation Systems (TSS).

All Government Contractors are required to comply with the President's Executive Order for the COVID-19 Vaccine.

Our continuous and rapid growth is attributable to the caliber of employees Adsync strives to hire and retain.

Duties and Responsibilities

• Acts as local on-site Adsync representative
• Train site Remote Pilot Operator (RPO’s), Instructors and Air Traffic Control personnel on how to best utilize TSS
• Develop, modify and/or optimize training scenarios
• Identify the relationship of training objectives to the development of training scenarios
• Train personnel identified by the FAA to create and maintain scenarios
• Troubleshoot and maintain TSS hardware components
• Fault isolate/replace projectors, displays/monitors, and computer equipment/peripherals, e.g., projector lamps, hard drives, video cards, desktops/laptops, printers, etc. as necessary
• Troubleshoot, isolate, and resolve software problems
• Perform step-by-step procedures for acquiring and installing software upgrades and patches
• Load operating systems and applications as required
• Update existing software and site data as required
• Install, test, and verify functionality/performance of software and hardware
• Perform start-up and shut-down procedures
• Perform system back-up procedures
• Train FAA personnel on TSS maintenance and operation
• Operate TSS for proficiency, recurrent. and qualification training
• Acts as a Pseudo Pilot/Remote Pilot Operator (RPO) as required
• Brief FAA and Adsync management on simulator performance and utilization
• Develop and maintain site simulator utilization reports reflecting frequency and type of training done
• Backup and manage scenario data
• Minimum of at least 25% travel expected
• Other duties as assigned

Qualifications

• Minimum of four (4) years of FAA and/or US Military ATC experience
• Minimum of two (2) years of experience maintaining hardware and software for a system(s) similar to, or more complex than the TSS
• Must be able to obtain and maintain a clean background check and approval for a FAA Clearance.

Knowledge, Skills and Abilities

• Knowledge of computer hardware and operating system software similar to, or more complex than the Tower Simulation System (TSS)
• Knowledge of computer hardware and operating system software similar to, or more complex than the TSS
• Knowledge of Microsoft Office products such as Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication.
• Excellent customer service orientation skills. Ability to facilitate resolution to complex technical issues and customer concerns.
• Excellent analytical/problem solving skills.
• Strong work ethics.
• Ability to work independently
• Other duties as assigned

Education

• Associates Degree or 4 years of equivalent experience

Knowledge, Skills and Abilities:

• Ability to work independently
• Ability to travel and support system integration and testing
• Ability to build, integrate and troubleshoot software and hardware components
• Ability to troubleshoot issues with system
• Excellent oral and written communication
• Exceptional organizational skills and attention to detail
• Excellent analytical/problem solving skills
• Strong work ethics

Physical Requirements:

• Able to lift and carry items up to 25 lbs.
• Able to travel

Adsync Technologies, Inc. is an Equal Opportunity Employer and will not discriminate against any employee or applicant based on gender, race, national origin, religion, sexual orientation, veteran status, age, or any other classification protected by federal, state, or local law. Adsync and all subcontractors are committed and required to take Affirmative Action to employ and advance qualified women, minorities, disabled individuals, and eligible veterans as consistent with federal law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Flushing, NY 11372: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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