Job description

At ALSAC you do more than make a living; you make a difference.

We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®

Job Description
Responsible for monitoring, identifying, and researching fraudulent credit card and other electronic transactions in order to detect and mitigate fraudulent activity, prevent chargebacks and donor disputes. In addition, this position is responsible for assisting in providing organizational support, coordination of merchant processing needs, and reporting on monthly credit card activities, which includes working independently and with cross- functional teams to identify issues, research probable root causes, and recommend solutions to payment processing operations.

ESSENTIAL JOB FUNCTIONS
1.Responsible for monitoring, evaluating, and reporting the impact of credit card refund, fraud, and chargeback recovery strategies. Includes working within an established office environment under normal lighting and climate conditions.
2.Uses a high degree of concentration and knowledge of credit card and bank processes to monitor credit card merchant accounts daily to identify potentially fraudulent activity. Maintains records of daily fraudulent activity for management reports. Requires use of personal computer and specialized software applications.
3.Researches merchant/bank inquiries made on behalf of card/account holders and prepares responses to card merchants/banks. Maintains records of all inquiries and responses for further action, if needed. Requires knowledge of specialized donor management software and merchant requirements.
4.Responsible for maintaining the service level agreement established by the department for the timely processing of all donor requested credit card refunds and chargebacks to insure a quality customer experience.
5.Develop what if/scenario analysis to assess revenue loss impacts over different time frames e.g. quarterly, seasonally with regard to fraud and refund trends. Works with management to develop appropriate revenue assurance strategies to mitigate revenue loss from credit card operations.
6.Assist management in working with development divisions and marketing to identify proactive measures to mitigate risk of loss.
7.Responsible for gathering, performing analysis and interpretation of data along with analyzing trends (i.e. credit card fees, budget costs, productivity). Create and generate reports on daily settlement amounts. Provides recommendations for cost reduction strategies.
8.Establishes priorities and deadlines to ensure merchant account setup is accurate and sustainable. Handles all merchant and charge processing requests efficiently, accurately, and professionally.
9.Provides support to business leadership through analysis and tracking of trends and performance. Interprets data and provides recommendations to leadership on both regular and ad-hoc bases.
10.Works with internal partners to the use of statistical metrics, assessing model needs, and defining project scope.
11.Provides performance reporting of current campaigns to ensure performance is in line with campaign objectives.
12.Coordinates and facilitates review meetings with key partners to communicate data analysis results and ensure information is received.

Requirements:

• Requires demonstrated analytical, problem resolution, strong project management, and continuous improvement skills
• Has the ability to manage multiple, competing projects and allocate resources and time effectively
• Ability to anticipate potential problems and plan resolutions
• Ability to adapt to and lead change, understand data processing applications
• Speak and write in a clear and understandable manner for internal/external relations
• Understand difficult verbal or written instructions
• Problem solving ability
• Requires attention to details Customer service skills
• Ability to plan, organize, and carry out assigned duties
• Understand frequent, complex written and verbal instructions regarding changed or new procedures, new events and new mail
• Understands desktop applications such as Microsoft Word, Excel, Outlook, Business Objects, Access, PowerPoint, etc
• Knowledge ordinarily acquired through the attainment of Bachelor’s degree in Business, Administration, Finance, or Accounting and a combined 3-5 years of credit card operations and/or financial operations experience

Benefits & Perks
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
• 401K Retirement Plan with 7% Employer Contribution
• Exceptional Paid Time Off
• Maternity / Paternity Leave
• Infertility Treatment Program
• Adoption Assistance
• Education Assistance
• Enterprise Learning and Development
• And more

To ensure the health and safety of the children and families at St. Jude Children’s Research Hospital as well as our donors, volunteers and colleagues, as a condition of employment, we require that employees adhere to ALSAC’s Vaccination Requirements, including COVID-19 Vaccination.

ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.

No Search Firms:

ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.

Job Type: Full-time

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