Job description

**C2C is not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**

Title: Business Analyst - Jr

Location: San Diego, CA

(remote local - must live within 2 hours driving distance to base location)

Start: ASAP

Estimated End Date: 04/28/2023

Description:

• Office Location (if remote, please provide the Client Site address): California Service Center (CSC), San Diego, CA
• Any Travel for this role?: No
• Remote Options (Fully Remote, Partially Remote, Client Onsite): Fully Remote

If Remote:

o Will the worker need to be Remote local to the office or Remote anywhere in the US: Worker must live within a 2 hour driving distance to CSC.

Parking Situation: Will report to Security/Front Desk if Onsite parking is needed (when applicable)

Dress Code: Business Casual

• Required Level of Education and Preferred Level of Education: Bachelor’s / College Degree
• How many years of related experience are you looking for in your ideal candidate? At least 3 years working experience
• Specific Systems Knowledge Required: Microsoft Office Suite, Intermediate Excel, Training will be provided on Client systems.

Expected Shift: 8am-5pm or 7am-4pm (depending on business requirements)

Interview Process: Remote Video Conference (Camera On), Manager will coordinate and provide Meeting Invite.

Top Daily Responsibilities:

1. Focuses on case resolution with emphasis of coverage issues to ensure no discrepancies exist among systems, with our members’ complaints.

2. Supports daily Business Case Development through timely analysis and resolution of member complaints by performing research and review through multiple systems.

3. Perform / timely follow up through member cases.

4. Ability to communicate with members when required.

Top (3) Required Skills Candidate Should Have:

• Analytical skills – a must, in order to perform accurately and timely on cases, to ensure a first time full resolution is achieved.

• Must be able to proactively work in a collaborative Team Environment, demonstrating development of positive relationships with peers.

• Great communication skills to timely provide feedback on issues that might affect multiple members.

• Flexibility to adapt to and to follow ongoing process changes.

Additional Skills Preferred (Not Required)

Excel Intermediate 80% Pass (Online Test provided by supplier)

Typing Skills: 30+ WPM (Online Test provided and verified by supplier)

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

Job Types: Full-time, Contract

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• San Diego, CA 92123: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• SQL: 1 year (Preferred)

Work Location: One location

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