Client Service Associate

Wealth Management

Position Summary

The Client Service Associate position provides support to our investment representatives in the areas of administration, business processing, client services and office marketing initiatives.

Essential Duties and Responsibilities

• Assemble, organize, coordinate, and maintain all client paperwork. Communicate with clients to complete new accounts, asset transfers, and other forms.
• Perform administrative and support functions for the day-to-day office operations, including maintaining files, preparing correspondence, running reports, answering telephones, and scheduling and confirming appointments.
• Answer telephone inquiries from clients. Proactively resolve client issues and concerns by contacting home office and sponsor companies to resolve problems or errors as needed. Relay escalated problems to representative as appropriate.
• Perform routine service requests for client (check/wire requests, address updates, direct deposits).
• Provide marketing support for the office to include: sending marketing brochures to clients and prospects at direction of representative; following up on referrals, leads, prospects or clients with letters or notes signed by representative; handling unsolicited calls from prospects to schedule appointments or refer to representative; assisting in coordinating seminars or client appreciation events.
• Ensure that regulatory and broker/dealer compliance requirements are met. Record all transactions on appropriate logs and blotters. Set up client files correctly and obtain necessary information. Obtain appropriate compliance approvals for communications with the public, seminars, advertising, etc.

Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Please note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

• Three years to five years of similar or related experience, including preparatory experience.
• A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours.
• FINRA Series 6/7 & 63/65/66 is highly recommended.
• A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Do you want to be valued as an employee?

Employees are Meriwest’s most valuable resource. We provide competitive wages and a supportive environment that promotes career advancement. Meriwest utilizes a grading system to determine salary ranges for all positions. Each grade is assigned a salary range which consists of a minimum, midpoint, and maximum rate. The Client Service Associate position is a Grade 8.

• Salary Range: $28.53 to $42.79
• Target Range: $28.53 to $35.66*

• The target range for entry in a new position is between the minimum and midpoint of the range, depending on experience and qualifications.

We also offer an excellent, fully comprehensive benefits program, including:

• Medical/Dental/Vision on the first day of employment for full-time employees
• Free Long Term Care Insurance for employees
• Tuition Reimbursement/Student Loan Repayment Plan
• Pension Plan/401K
• Bonus and incentive potential
• Generous Paid Time Off (PTO)/Holiday program
• Career growth support and planning programs
• In-house fitness center
• Discounts on new Mortgage after 6 months of employment

We are an EOE. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or veteran status.

To apply please reference Req. #3489