PeopleReady is currently seeking a Client Service Delivery Manager to coordinate and administer the company's project teams in the field to ensure the successful delivery of each client's staffing needs. In addition to coordinating the field operation, the Client Service Delivery Manager will provide support for back-office operations, and employee relations. PeopleReady is a national Third-Party Logistics (3PL) specializing in providing retail services such as new store set-up, remodels, and/or merchandising services throughout the United States

Location : Virtual Preferred Locations: AZ, NV, TX, ID, UT, and NM

• Travel as required. Approximately 75% of your time will be on-site at the client location(s) or at your home to support programs throughout the country.
• Most assignments are TRAVEL positions requiring 12-14 weeks continuously on the road at a time.

• MUST HAVE RETAIL AND/OR RETAIL CONSTRUCTION EXPERIENCE , specifically with Nationwide Home Improvement Chains (Lowes, Home Depot, Menards, True Value, etc.) and/or Nationwide Big Box Retailers (Wal-Mart, Target, BestBuy, etc.).
• Oversee the day-to-day operations and management of retail staffing projects with a focus on Nationwide big box retail stores; including, managing and training the on-site supervisors of each project.
• Review client provided Scope of Work documentation and develop highly efficient plans for implementation.
• Participate in Observations, Test Sets, or Scope of Work review walkthroughs with the client and vendor. Develop reporting to provide appropriate analysis of the Scope of Work and resources required to efficiently execute including labor, skills, and equipment & materials
• Develop a strategy to monitor extensive rollout programs, track progress, address schedule changes as needed, and coordinate the proper and timely closeout of each project.
• Evaluate and determine best methods to maintain good customer relations, including investigation and resolution of client/employee problems and issues
• Communicate effectively, verbally, and in writing, with client contacts, back-office operations, and our employees daily.
• Manage and monitor operating metrics while diagnosing and improving procedures to improve operational efficiency and increase customer service performance.
• Work closely with on-site supervisors on project implementation, onboarding newly hired employees, safety, and training activities.

Additional Skills/Background

• 4 or more years of experience with site operations in either Operations or Staffing Management.
• Experience with Nationwide Home Improvement stores projects
• Experience with Nationwide Big Box Retail store projects
• Required to possess a current and valid driver's license and proof of auto insurance coverage.
• Access to a personal car not shared with another person.
• Smartphone apple or android with internet access, voice, and text.
• Physically able to walk, stand, bend, kneel, stoop, climb ladders, push, pull, and lift materials weighing up to 50 pounds without assistance.
• Willing to travel to worksite locations using a rental vehicle.
• Willing to stay in Hotels for weeks straight away from home.
• Able to fly via airline without TSA restrictions.
• Experience with project management software whether custom or generalized
• Bachelor's Degree in a related field preferred
• Experience with direct client interactions via site visits to corporate or in stores
• Working knowledge and proficiency with Microsoft Excel, PowerPoint, Word, Outlook, Teams and relevant database programs
• Ability to organize and perform work efficiently; strong attention to detail
• Ability to work effectively with laborers

Other Duties

The above job description represents the essential and most significant duties of the position. It is not intended to exclude other work assignments and responsibilities not mentioned herein.

“The pay range for this role is $50000.00 to $60000.00 annually and is bonus/incentive eligible . PeopleReady provides an excellent benefits package, which includes PTO Accrual, Paid Company Holidays, 401(k), Employee Stock Purchase Program, Tuition Reimbursement and comprehensive Health and Welfare coverage including Medical/Dental/Vision and prescription drug benefits.”

At PeopleReady, we make a difference:

PeopleReady is an industry-leading general and skilled labor staffing provider for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and other industries. The daily impact that we have on the lives of job seekers and our customers’ businesses is something that we’re incredibly proud of. Our team operates by one motto: We Are Ready. Ready to make a difference, ready to change lives through work and ready to win. Are you ready to join us?

Our global impact:

Our game changing JobStack platform fills a job every 9 seconds and has filled over 7 million shifts since its inception. Through JobStack and our network of 600 branch offices across all 50 states, Puerto Rico and Canada, we serve more than 98,000 businesses and put more than 221,000 people to work in 2020.

PeopleReady is part of TrueBlue, Inc. (NYSE:TBI), a leading provider of specialized workforce solutions, helping clients improve growth and performance by providing staffing, recruitment process outsourcing and managed service provider solutions. In 2020, TrueBlue connected approximately 490,000 people with work.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

TrueBlue was founded on the idea of connecting people and work. We work with businesses to provide the workforce solutions they need to succeed. Publicly traded since 1998, TrueBlue provides a talented workforce of over 600,000 people and partners with more than 100,000 companies around the world through three segments: PeopleReady, PeopleManagement and PeopleScout.

• PeopleReady provides on-demand and skilled labor for retail, manufacturing, warehousing, logistics, energy, construction, hospitality, and ports & terminals industries.
• PeopleManagement (Staff Management, SIMOS, Centerline) provides on-premise contingent staffing and on-premise management in the light-industrial sector and beyond.
• PeopleScout provides high-volume permanent employee (RPO) recruitment process outsourcing and management of outsourced service providers to a global workplace.

TrueBlue continues to broaden its service offerings, reaching more markets, and offering greater technology and innovation to benefit employers, staff and contingent workers.

What we do at TrueBlue is simple – we put people to work and change lives every day.