Job description

JOB SUMMARY:

The Office Manager is responsible for organizing and coordinating office operations and procedures in order to ensure organizational effectiveness and efficiency. This includes maintaining office services and efficiency, supervising office staff and maintaining office records.

JOB DUTIES:

• Answers questions and recommends corrective services to address customer complaints.
• Ensuring a positive patient experience and optimal operational results by effectively managing core clinical practice management areas including patient scheduling, patient records management, service delivery management, staff management and facilities management
• Implementing operational, productivity, quality, and customer-service standards
• Assist operations manager with resolution of all physicians issues/complaint
• Assist operation manager with implementing all policy and procedures for clinical offices
• Monitoring and assuring compliance with statutory and regulatory requirements (e.g. Medicare, HIPAA, OSHA and other related)
• Identifying, managing and resolving day-to-day operational issues and problems
• Assist operation manager with procedure and record retentions for files
• Managing information systems; coordinating, recording and taking action on information flows to and from the clinical office in the relevant and requisite format and manner.
• Assist operation manager with generating required reports from in-house information system for management reporting.
• Maintaining supplies inventory for doctor's offices, pharmacy (where applicable) and laboratory to provide to operations manager for approval.
• Managing consultation/patient referrals and authorizations
• Managing staff performance and assist the operations manager with implementing policies and procedures
• Assist operations manager with selecting, training, assigning, scheduling, coaching new hires.
• Communicates as needed with the billing department to ensure accurate and timely office billing
• Performs other specific job activities as needed

JOB REQUIREMENTS

Education and/or Experience

• Minimum three (5) years’ experience managing medical office with at least a minimum five doctors
• Must have at least seven years of medical office experience
• Must have at least one year experience in billing

Required Knowledge, Skills and Abilities

• Knowledge of health care industry and medical terminology and practices
• Computer literate; knowledge and skill in the operation of computer systems and applications (medical software such as ECW/Medisoft and productivity software including MS Office and others)
• Ability to communicate clearly and interact with patients, medical staff and administrative personnel effectively
• Excellent customer service skills

WORK ENVIRONMENT

All work is performed within a standard health care/primary care clinical setting.

DISCLAIMER

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.

Job Types: Full-time, Contract

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Lutz, FL: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Have you ever worked for Lakeview Healthcare System and/or AEGIS Medical Group?

Experience:

• Medicare: 3 years (Preferred)
• HEDIS: 1 year (Preferred)
• Medical office management: 3 years (Required)
• Primary care: 3 years (Preferred)

Language:

• Spanish (Required)

Work Location: One location

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