Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Hotel Valencia Santana Row is located in San Jose, California and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotels created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..

Job Description:

Responsible for servicing catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Work Environment:

• Interior of hotel in all areas of hotel. Exposure to hot and cold temperatures, non-climate controlled Office
• Exterior of hotel with exposure to weather conditions

Physical Requirements:

• Sitting: Frequently. Padded office chair, chair with back for breaks and meal periods. Completing required paperwork, answering emails, various other computer driven tasks.
• Standing/Walking: Frequently to attend meeting, meet with staff, meet with clients, walk hotel with clients.
• Typing
• Viewing monitors
• Writing
• Reading

Duties and Responsibilities:

• Oversee client functions to ensure customer satisfaction.
• Provide conference services for most in-house groups, conferences and meetings.
• Work with other departments within the hotel to provide quality service.
• This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain and correct procedures for credit control, financial transactions, and security of financial assets.
• Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.
• Any other duties as assigned by an immediate supervisor.

Knowledge and Skills:

• Excellent written, spoken, and presentation skills. Additional language ability, a plus.
• Must have a comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Must have exceptional mathematical and computer skills.
• Must be able to work a flexible schedule including nights, holidays, and weekends, as needed.
• Delphi systems knowledge preferred.

Leadership Skills:

• Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.

Relationship Skills:

• Always applies the principles of trust, honesty, respect, integrity and commitment.
• Establishes confidence in Catering Sales among peers throughout the hotel and throughout Valencia Group.

Experience and Qualifications:

• Two to three years of progressive experience in full service hotel environment
• Bachelor’s degree is a plus. High school education and relevant training and experience required.
• Must have a comprehensive knowledge of all hotel departments and functions.

Job Requirements

Previous sales experience, Food and Beverage knowledge, detail oriented and highly organized.

The purpose of the Catering & Conference Services Manager is to assist in assuring the overall success of the hotel by meeting or exceeding the company’s expectations for top line revenue.