Job description
This position is remote.
ESSENTIAL JOB FUNCTIONS:
- To accurately receive, review, scan and forward correspondence.
- Present clear and concise explanations of governing rules to eensure that all federal & state regulations, contractual compliance and company guidelines and standards are met.
- Compose letters and other correspondence to customers inquiring about incorrect billings, claims, invoices and other issues.
- Respond to questions about delinquent accounts and direct customers on how to resolve them.
- Pull Explanation of Benefits (EOBs).
- Prepare claims and invoices and print and mail itemized bills.
- Process credit card refunds for insurance and patient refunds for credit card payments only.
- Enter appropriate codes on the system, updates current account information, and generates letters.
- Pull necessary information for audits.
- Maintain files that detail correspondence activity.
- Receive and routes correspondence to appropriate people or departments.
- Submit medical records requests.
- Ensure correct customer information is included.
- Read, interpret, and respond to incoming correspondence.
- Complete Bank Deposits.
- Prepare records for shipment by certified mail.
- Responds to other requests and direct telephone calls.
- Back up for Customer Service Representatives.
- Performs other duties as assigned.
EDUCATION:
- High school diploma required
EXPERIENCE:
- Two years of general office support experience required
Education
Required- High School or better
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