Who we are and what we value:

ECMD is100% employee ownedwith a mission to improve the lives of our employees. Founded by innovative entrepreneurs who created the modern building materials global supply chain, their passion and integrity remain the fabric of our culture. ECMD's culture is rooted in small-town, rural, southern valueswe keep it real, honest, and down to earth.

ECMD partners with big-box retail and pro lumber yards customers nationwide to provide a world-class supply chain to builders, remodelers, finish carpenters, and consumers with the materials needed to complete simple projects to dream houses. By leveraging technology and the team's passion for its customers, ECMD has built a strategic integrated portfolio of 6 operating divisions: EastCoast Mouldings, Klumb Forest Products, Crown Heritage Stairs, ECMD Distribution, Arndt & Herman Building Products and Clifton Moulding Co.

Job Duties and Responsibilities:

The Customer Service Representative (CSR) processes customer orders as an inside sales representative and serves as a liaison between the company and the customer. The customer service representative is responsible for communicating accurately and clearly the needs of the customer to the company and the capabilities of the company to the customer.

Essential Functions:

This position requires that the employee perform all essential duties as assigned by the CSR Manager which shall include the following:

1. Communicates information between the customer and the company order process which initiates the manufacturing and distributing processes in such a way that the information is precise, understandable, and complete and done in a manner that represents the company in a professional and helpful manner. The ability to communicate well with all parties is key to the success of the order entry process and the continued receipt of orders and customer satisfaction.

2. Processes customer orders by telephone, fax, e-mail, or any other method of communication. Orders generally will be entered directly into the computer system by the CSR. Orders must be completely recorded with accurate quantities, pricing, and ship date, and/or other.

3. Observes all selling and marketing policies established by the company. Honors the confidentially of the company's business policies as well as all of our customers' transactions.

4. Addresses with customer inquiries such as the status of an order or revisions to an order. Addresses such issues as complaints, credits, pickups, and price adjustments in a timely manner with proper communication to the outside sales force, company management, or others as required to handle each situation correctly.

5. Maintains files of orders and quotes for the length of time established by the company management.

6. Works on various projects or tasks that are assigned by the Customer Service Manager or President of the divisions.

Benefits

• 10 paid holidays
• MyTime (Paid Time Off)
• Bereavement Leave
• Other benefits include access to medical, dental, vision, life and disability starting after 90 days
• 401k
• Employee Stock Ownership Plan (ESOP)