Do you have experience as a Customer Service Representative and are looking for a new opportunity that pays weekly, gives immediate vacation, has a friendly culture, and a family-oriented environment?

Hiring Immediately!

Position Overview:
As a Customer Service Representative this position is responsible for supporting our customers of as one of the largest Ford Accessories Distributors (ADI) in the United States. You will support our Field Sales Team & General Motors dealership personnel from the 263 dealers that we service.

Salary Overview:
The pay rate for this role is $18 per hour.

Company Overview:
Ford Accessories of Detroit is part of the country’s largest Accessories Distributor Group. Our mission is to provide industry leading service to the Ford Dealers in our markets, resulting in outstanding customer satisfaction and continuous improvement of Ford Dealership profitability. Our organization operates a $200M+ Ford Accessories Distributor Installer (ADI) Group serving markets in Michigan, Wisconsin, Illinois, Indiana, Ohio. We are responsible for delivering GM accessories to GM Dealerships in our exclusive markets in Chicago, Wisconsin, NW Indiana, NE Iowa, Minnesota, and the UP of Michigan.

What we offer:

• 80 Hours of Accrued Vacation + 40 Hours of Accrued Sick Pay after 30 days of employment.
• Holiday Pay effective 1st day of employment.
• 401k with company match.
• Full benefits including medical, dental, vision, short-term disability insurance, company-paid life insurance.
• Monthly Team Member Appreciation Events.
• Paid training.
• Team Member Recognition Program.
• Family-oriented work environment with an open-door policy.
• Preventative Health Focus (open to all Team Members and spouses).
• Company stability - 70+ years.
• Weekly Pay.

Customer Service Representative Job Duties:

• Process sales orders, create parts invoices and repair orders.
• Complete online customer eCommerce orders & Dealer orders.
• Candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation
• Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)
• Utilizing proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.
• Creating Excel tracking sheets to communicate local and regional sales promotions.
• Using analytical skills to solve problems for dealers when necessary.
• Other duties as assigned.

Customer Service Representative Job Requirements:

• Ability to pass a drug screen and criminal background check are a condition of employment.
• Ability to multi-task with strong follow up skills
• Ability to work full-time, on-site in our Bolingbrook, Illinois facility.
• Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).
• Basic understanding of dealership operations & Reynolds & Reynolds Dealership System-Preferred Requirement.