American Lumper Services is a growing nationwide warehouse management company. We are looking for a warehouse Customer Service Rep in the Portland, OR area. If you’re looking for a great job with a consistent schedule and weekly pay then you have come to the right place. Under general supervision, the Customer Support Rep is responsible for answering phone calls and emails, providing details to drivers on delivery locations, responding to customers, carrier partners, and drivers’ questions and concerns, and assisting the team with administrative duties/light warehouse duties. The ideal candidate will be someone who:

• Trouble shooting, mystery solving, solution resolution, problem identifier and solution finder
• Has a positive attitude and provides courteous, friendly service to all internal team members and external customers, by responding promptly and efficiently to inquiries and requests.
• Be the front line of support for all carrier providers and drivers, handling all inquiries to ensure we exceed expectations.
• Maintain accurate records of carrier provider, and driver interactions, and process accounts as needed. Must be comfortable with Excel, Word, and Outlook email.
• Provides administrative support for the entire team and carrier providers to ensure efficient dock operations.
• Provide support to drivers and delivery locations to ensure on-time deliveries.
• Accurately receives, sorts, and provides appropriate paperwork to drivers in a timely manner.
• Handle customer, carrier provider, and driver complaints, provide appropriate solutions and alternatives within approved time limits; follow up to ensure resolutions.
• Maintained general office files, including job files, carrier provider, and driver files related to docking operations.
• Protects company assets and confidential information in accordance with company policies and procedures. Including, but not limited to, candidates, team members, and proprietary company information.

Shift:

Monday through Friday 8am - 4:30 pm

Pay rate:

$21-$23 DOE

• Verbal and Written communication skills
• Customer and Team focused.
• Superior relationship skills – must be able to forge working relationships with different departments and customers.
• Strong analytical and problem – solving skills.
• Organizational skills
• Ability to work independently, take initiative and problem solve while applying critical thinking to decisions.
• Strong knowledge of all Microsoft office programs