About The Role

You will be one of Go1's Customer Success Managers. You will be responsible for driving the strategy, growth and adoption of Go1 content with an emphasis on high-touch new customers. You will be working with senior executives of Go1 to maintain and grow large meaningful logos for Go1, and generate revenue from your book of business. You should be comfortable with multithreading strategies including executive engagement, QBRs, travel, and hunting within your book of business. Your role will be very cross-functional - working with Product & Engineering, Sales Development, Marketing, Ops, Risk, and leadership.

What You Will Do

• Build and nurture strong relationships across new and existing high-value customers to better achieve their needs and manage all reporting of health within accounts.
• Execute successful implementations and deployment of the Go1 content solution across our accounts in partnership with our Onboarding, Content, and Customer Experience teams
• Develop deep, multi-threaded relationships with decision-makers at your customer's organization
• Lead Quarterly Business Reviews within your large business portfolio to identify opportunities for growth
• Collaborate with product, design, and engineering teams to provide informed recommendations into Go1s product roadmap that enhance the customer experience
• Partner cross-functionally with Sales, Support, Marketing, and Operations teams to drive efficiencies throughout the account lifecycle Drive revenue for Go1
• Will have a ruthless focus on results - revenue and forecast accuracy, with the ability to lead and inspire others in your ecosystem
• Navigate internal and external stakeholders inclusive of C-suite executives, investors, partners, and cross-functional partners
• Contribute to the strategy of the team - you will be expected to create strategy around new processes/ideas
• Can confidently and persuasively tell a compelling story and own the room
• Strong analytical skills and the ability to develop and run long-term account plans
• Comfortable in a startup environment that moves at a fast pace, with a direct, open, and honest culture
• Maintaining a very clean view into current quarter and future quarter opportunities and forecast

What You Need

• Minimum of 2 years of customer success or account management experience, ideally in a quota-carrying role
• Ability to anticipate customers' needs to identify growth opportunities across various types of accounts
• Organizational, project management, and time management skills
• High adaptability and understanding of change within the evolution of a startup
• Excellent verbal and written communication skills as well as interpersonal skills
• Strong ability to articulate contractual, technical, and financial value points to customers, internal sr leaders, and executive leaders
• Ability to discuss Go1's value proposition with C-level executives, finance teams, and decision-makers
• Consistent track record of hitting or exceeding sales targets in a fast-paced environment
• High energy, adaptability, and understanding of change within the evolution of a startup

Nice to Haves

• EdTech and Learning and Development expertise
• Prior experience at a hyper-growth startup
• Project Management
• Salesforce, Gainsight, Gong