Job description
Job Locations: US-VA-Suffolk Your Opportunity:
About Smithfield Foods:
Are you passionate about serving customers with excellence? If you answered yes, the Customer Success Representative role could be the position you've been looking for. When starting with this role, you will be in training for approximately 6-9 months. You will learn the core requirements of serving our customer base and sales and then slowly start taking on accounts.
Core Responsibilities:
- This role is accountable for guiding the life cycle of the order, from order entry into our system, until arrival with the customer.
- Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer’s shortages and present details related to root cause, along with options for recovery.
- Collaborate with the transportation team obtaining on-going updates to provide the customer, sales, and broker (where applicable).
- Handle the late/light order approval process for late order requests to process and ship under standard lead time.
- Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed to minimize errors and maximize Supply Chain efficiency.
- Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed.
- Assists claims department on matters related to incorrect or rejected orders.
- Develop strong and trusted relationships with customers through timely and accurate communications.
- Manage a high volume of communication/requests, resolving issues in an accurate and timely manner.
- Maintain and update documents related to customer accounts.
- Conflict resolution: Learning the ability to defuse high pressure situations and remain solutions driven.
- While working with the Training Manager, learning how to host calls with sales, various supply chain partners, and customers when issues/concerns arise.
- Accountable for promoting increased order size, direct plant shipments and various other customer programs/initiatives.
- Individuals will receive accounts slowly into the 6–9-month program.
- Smaller and less complicated accounts will slowly be transitioned to individuals into their 6–9 month program.
- Learn about the Customer Success MBO’s and start to embed in day-to-day work.
- DPS – constantly look for opportunities to direct plant ship orders that are not defaulted.
- Increase Truck Weight/Order size
- Full Pallet Improvement – always reach out to customers to move order quantities to full pallet levels.
- OTIF – avoid fines from customers by filling on time & in full
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.
- High School Diploma or General Education Degree (GED) and 2+ years’ relevant experience, required.
- Bachelor’s Degree, preferred.
- Knowledge of Microsoft Office, Outlook, Excel, and PowerPoint.
- Good ability to make decisions and problem-solving account management.
- Good written and verbal communication skills.
- Ability to accept constructive feedback.
- Sound ability to manage conflict.
- Must be able to multi-task with many competing day-to-day activities with competing priorities.
- Flexibility to adapt to a varied work schedule.
- Must be able to maintain a high level of confidentiality.
- Ability to work well with others in fast paced, dynamic environment.
- Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
- Requires travel, up to 10% of the time.
To learn more about Smithfield’s benefits, visit smithfieldfoods.com/careerbenefits.
PEOPLE MATTER
More than 63,000 employees globally drive our success. We strive to create a fair, ethical and rewarding work environment.
GROWTH & DEVELOPMENT
Working at Smithfield isn't just a job – it's the foundation for a lifelong career with training designed to help you advance professionally.
BENEFITS
Our people matter. That's why we offer excellent, comprehensive benefits packages to our full-time employees.
SUSTAINABILITY PLEDGE
Sustainability is ingrained in our culture and guides how we operate. We believe in innovating for the future.
About Smithfield Foods:
Headquartered in Smithfield, Va. since 1936, Smithfield Foods, Inc. is an American food company with agricultural roots and a global reach. With more than 60,000 jobs globally, we are dedicated to producing "Good food. Responsibly®" and serve as one of the world's leading vertically integrated protein companies. We have pioneered sustainability standards for more than two decades, including our industry-leading commitments to become carbon negative in our U.S. company-owned operations and reduce GHG emissions 30 percent across our entire U.S. value chain by 2030. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan's Famous®, among many others. For more information, visit www.smithfieldfoods.com, and connect with us on Facebook, Twitter, LinkedIn and Instagram.
EEO/AA Information:
Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
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