Digital Community Moderator

Full Time
Baltimore, MD 21201
Posted
Job description

Do You Like to Build Community and Think Outside the Box?

Are you entrepreneurial and courteous, with excellent communication skills?

Do you find fulfillment in building relationships and making a difference in other people’s lives?

Do you love to brighten someone else’s day?

If you answered yes to all of the above, then The Oxford Club is looking for you to fill the role of Digital Community Moderator.

The Oxford Club is one of the nation’s oldest independent publishers of premium investment research. It offers more than a dozen different subscription-based financial newsletters and trading services, catering to more than 150,000 Members worldwide. These loyal Members are the heart of the Club’s business, and its employees take great pride in cultivating long-lasting relationships with them.

As such, the Club is seeking a Chairman’s Circle Liaison to act as its Club ambassador and Member advocate in providing a white-glove experience for Chairman’s Circle Members. These are the Club’s highest-tier Members. They are lifetime subscribers and often the most ambitious in their pursuits of financial knowledge and independence.

In this role, you’ll be building relationships and driving community for them. This means being front and center in assisting them with their financial subscriptions and helping them to get the most out of their memberships. It also means communicating with them via email and phone and playing a central role in building and managing the Member community. This includes moderating chat rooms, blogs, and other social media sites where Members interact with the Club’s strategists and authors. You will also be a go-to resource for financial information and will be designing tools and resources that will aid these Members as they educate themselves on finance. Finally, you will be writing letters to Members to support their journey and experience.


Responsibilities

  • Provide first-class service to Oxford Club Members through proactive communications via email and phone
  • Drive and manage initiatives that foster community for Members online, where they can engage and learn from one another
  • Identify opportunities to provide support for Members regarding financial services and Member benefits
  • Design and push forward tools and resources that help Members become successful with the Club’s publications
  • Collect and organize Member feedback and then distribute it to various departments to ensure all teams are working cohesively to best address Member needs
  • Solicit testimonials from Members and manage reviews on public sites to make sure the Club’s online reputation is in good order
  • Write updates, letters, blog posts and other written communications to Members

The ideal Chairman’s Circle Liaison will be a resourceful and organized person who possesess a get-it-done ethos. We are looking for a team player who has a knack for identifying and shaping strategic initiatives that help our Members know they always come first. Not least importantly, whoever fills this role should be professional and courteous and able to communicate clearly and respectfully with our Members in accordance with the Oxford Club brand. This person will thrive in a role that involves proactive thinking, taking initiative, and making a difference in other people’s lives. Knowledge of finance is not required, but a desire to learn and understand investment concepts and our industry is needed in order to be successful in this role. Experience in hospitality is a plus as well.

In this role, you will be joining a diverse team of driven professionals who go to great lengths to support each other and who take great pride in seeing the Club’s Members thrive. The work environment is casual, but work ethic and quality expectations are high. This role offers a hybrid office environment, where employees work some days from home and others from the Club’s headquarters in the Mt. Vernon neighborhood of Baltimore.

Benefits

  • Competitive salary
  • Medical, vision and dental insurance plans
  • 401(k) plan with employer matching
  • Paid vacation and holidays
  • A collaborative and supportive culture with a passionate team
  • And more!

About The Oxford Club

We are a publisher of financial and lifestyle strategies and recommendations. We help our hundreds of thousands of readers lead richer lives.

We define “wealth” as having not only financial capital but also social and intellectual capital. Our flagship franchise, The Oxford Club, has been successful for over 30 years in helping enrich its Members’ lives through its award-winning portfolio recommendations, a proprietary investment system, educational webinars, subscription letters and research, and seminars. The Oxford Club also continually develops new franchises and services around exciting new ideas and fresh market approaches and talent. Many of today’s leading investment publishers were born out of our group. Opportunities abound at our company for leaders who are entrepreneurial, want to grow their teams, and become publishers or specialists.

Our financial experts have managed multimillion-dollar portfolios, authored bestselling books, had hundreds of thousands of readers follow their writings, traveled the world, and counseled leading CEOs and world leaders. Moreover, they have helped millions of people take control of their financial destinies. Every month we hear from our Members on how we have changed their lives for the better.

At The Oxford Club, we don’t reserve all the benefits of our investment and business knowledge and experience for our subscribers. We work hard to enrich the lives of our employees, too, with financial education, multiple opportunities for further training, travel, life and career coaching, networking, team-building activities in beautiful surroundings, and enjoyable celebrations when we hit our goals.

  • Candidates in the advanced stages of The Oxford Club's hiring process will visit the Club’s stunning Clubhouse in the high-end, historic Mt. Vernon neighborhood of Baltimore.

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