Job description

JOB TITLE: Director of Operations

REPORTS TO: Executive Director

BENEFITS: Full time position; Health, Dental & Vision Insurance, Life Insurance, Vacation/Sick Leave, Simple IRA, Exempt

PRIMARY OBJECTIVE OF THE JOB:

Responsible for leading FCC’s victim service divisions to ensure victims and survivors of violent crimes receive high quality services.

AGENCY VALUES:

• Client Centered – Our clients come first. Meeting them where they are in their journey is a priority. We will always carry our mission forward.
• Family – The greatest resource in carrying out our mission is our staff. Our work family positively supports each other and promotes self-care.
• Integrity – Honesty, transparency and accountability guide actions and decisions. Reliability preserves trust among clients and coworkers.
• Resilience – The ability to adjust and push forward in times of great difficulty. Able to identify, validate and address concerns.
• Synergy – Working collectively through positive collaboration. Considerate of others and use time, talent and treasure for the benefit of all.
• Self-Awareness – Able to communicate personal limits and implement solutions. Positive contributor and empowered through a strong sense of role.

DUTIES AND RESPONSIBILITIES:

Ensure efficiency and quality of all FCC’s services.

Provide leadership and directional support for direct reports.

Oversee organizational reporting and monitoring of all FCC’s metrics and measurements to ensure outcomes and programming are meeting the needs of the clients served.

Assist in creating new victim service plans and program designs.

Participate in public speaking engagements to further the mission of FCC.

Assist with grant searching, writing and management.

Garner new corporate and individual awareness of FCC’s programing and needs statewide.

Assist divisions with victim services as deemed necessary.

Communicate with staff to ensure growth and sustainability of FCC’s programming through outreach, donations, pledges and fundraising.

Work with Executive Director to oversee and enhance the organizational culture.

Troubleshoot and strategize to address departmental and organizational challenges.

Represent FCC at community, regional and statewide meetings and events.

Provide presentations to community groups desiring to learn more about FCC’s programs and services.

Ensure the training curriculum used for new hires and for continued education is high quality and effective.

Attend FCC’s Board Meetings to provide victim services updates.

Work within the administration team to ensure that FCC’s image, branding and public perception remains strong.

Travel is required. 40% of weekly work hours should be spent traveling to support staff in FCC’s service area. Overnight stays occur quarterly.

All duties as requested by Executive Director.

QUALIFICATIONS:

Bachelor’s Degree in non-profit management, human services or related field or equivalent experience. Two years of supervisory experience in related field. Human resource experience preferred.

Previous experience in crisis counseling networking, advocacy and crisis intervention skills preferred.

Must demonstrate ability to organize, prioritize and plan work in order to meet deadlines; behavior management techniques, confidentiality and observation/recording techniques.

Ability to complete mandatory training to quality as a victim advocate within 30 days of employment.

Ability to travel statewide.

Ability to pass law enforcement screening and background check.

FCC is an equal opportunity employer. FCC is fair and impartial in all of its relations with its employees and applicants for employment and makes all employment related decisions without regard to race, creed, color, religion, sex, sexual orientation, gender identity, socio-economic status, parental responsibility, language, national origin, age, health status (including HIV-positive), physical or mental disability, or any other categories protected by federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Sioux Center, IA 51250: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

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