Job description

Job Title: Dispatcher/Driver

Department: Operations Dept.

Reports to: Operations Manager

Status: Full Time

RydeTrans is seeking a transportation dispatcher/driver in the San Leandro Office. We are looking for qualified dispatcher/drivers who can provide excellent customer service to both our passengers and our drivers.

• Full time position
• Comprehensive benefits including health vision and dental
• Career advancement program
• fun company culture

Proof of vaccination is required for this position.

Job Responsibilities Receives and responds to telephone and radio calls from Bus drivers.

• Monitors drivers manifest for impossible or illogical trips and moves them in timely and logistical order
• Responds to calls from drivers for assistance and direction in a calm and professional manner
• Understands service area in order to assist drivers in reaching their destination in a timely manner
• Responsible for superior customer service delivery when dealing with drivers, passengers and other personnel.
• Collect and count fares
• Communicate cancellations and no-shows to drivers in a timely manner
• Improve service productivity by consolidating trips on the day of service
• Communicate route problems to appropriate personnel for review
• De-escalate tense or stressful situations
• Comply with all Safety regulations
• Assists with notifying appropriate personnel when serious incidents occur
• Records and maintains late and cancelled service assignments
• Performs various administrative duties
• Manipulate Scheduling software to maximize productivity
• Identify problems, and recommend solutions
• Communicate effectively orally and in writing
• familiar with Para plan, Adept Software or other types of transit related software

Qualifications High School diploma

• Knowledge of two way radio/Nextel/Walkie talkie or push to talk system
• Must have Class C Drivers License
• Scheduling software
• Microsoft office skills
• Para transit or fixed route experience as a dispatcher preferred.

Physical Requirements: Must be able to work a flexible schedule as needed including nights, evenings and weekends.

• Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Proof of vaccination is required for this position.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.A-Para Transit is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.'
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: $21.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Application Question(s):

• Are you fully vaccinated against COVID-19?

Education:

• High school or equivalent (Required)

Experience:

• Dispatching: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person

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