Job description
Agiloft was named a Leader in the 2022 Gartner Magic Quadrant for Contract Life Cycle Management for the third year in a row. Contract Lifecycle Management (CLM) is one of the fastest-growing areas of enterprise sales, with a TAM projected to climb from $2B to $7B in the next 5 years.
The Agiloft Contract Lifecycle Management platform has won dozens of awards, including the Editor's Choice award from PC Mag, for the past five years in a row.
Agiloft has a highly differentiated value proposition which is uniquely appealing to enterprises: pre-built applications with a deeply configurable, no-code platform for integrated Business Process Management throughout an organization.
Agiloft is pioneering the applied use of Artificial Intelligence to enable next-generation business commerce at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies.
Additionally, 99% of employees who commented on Glassdoor would recommend Agiloft to a friend.
Thrive With Agiloft
Are you an experienced Enterprise Customer Success Manager who is successful, motivated, smart, energetic, and looking for a rewarding position in a growing, profitable and dynamic company?
Agiloft is looking for an Enterprise Customer Success Manager that thrives working with large enterprises in multiple industries, with unique business challenges requiring sophisticated solution design.
Position Summary
Agiloft is looking to hire an experienced Enterprise Customer Success Manager to drive the success of its largest customers and ensure maximum value is provided to them. You will be responsible for building customer relationships, driving the stickiness of our products and services, day-to-day customer interactions and communications, securing account renewals, and advocating as the voice of the customer internally.
Our ideal candidate will work well in a fast-paced but remote work environment, achieve results through data-driven efforts, be comfortable analyzing data to tell a compelling story, and have a knack for developing deep relationships that foster trust through strategic partnerships.
Job Responsibilities
- Act as an advisor to the customer with a customer-first mindset by understanding their business needs and helping them succeed
- Provide expertise by identifying what the client needs and the areas of value that Agiloft can provide.
- Set clear, transparent goals to meet client needs while collaborating across teams internally to deliver results.
- Maintain clear and consistent communication between customers and internal stakeholders
- Be passionate about data, the customer/consumer, and driving genuine change
- Represent the voice of the customer to inform our sales process and product roadmap
Qualifications
- 4+ years in Customer Success, Relationship Management, or Account Management
- Experience working with large enterprise customers
- Exceptional communication skills, highly organized, collaborative, and detail-oriented
- Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
- Bachelor's degree or equivalent in any subject
- Excellent teamwork skills with experience in working with cross-functional teams to deliver results
- Client relationship building and management with a track record in influencing and driving change
- Work delivery oversight with project and pipeline management skills
- Listening, questioning, and client interview techniques
- Passion for data, the customer/consumer, and driving change with strong analytical skills
- Experience with MS Excel
- Excitement for being in a startup environment
Preferred Qualifications
- JD or MBA
Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All employment decisions at Agiloft are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, national or social ethnic origin, sex, age, sexual orientation, gender identity and/or expression, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the recruiting process, please let us know by contacting Director, Talent Acquisition, Brad Toothman at brad.toothman@agiloft.com.
Applicants from underrepresented groups such as minorities, veterans, or individuals with disabilities encouraged to apply.
conforminform.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, conforminform.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, conforminform.com is the ideal place to find your next job.