Job description

Drive your career forward: Get to know more about how this role makes a big impact on our teams, customers and future.

Job Summary:

Serve as a QCD representative in the field, responding to customer distribution and supply needs and supporting the Customer Service Department and regional facility operations to ensure positive customer relations and communication.

This position entails conducting visits to customers using personal vehicle (mileage reimbursed) that are supported by our Phoenix and Las Vegas distribution centers. Depending on footprint, some small trips out of immediate area may be required. You will visit each store twice a year. Travel to HQ in Frisco Texas one week per quarter, work at least 1 week per month at one of the distribution centers.

THIS POSITION MAY BE BASED IN EITHER THE PHOENIX AREA OR LAS VEGAS.

This position is bonus eligible.

ESSENTIAL FUNCTIONS:

• Receives and follows up on customer concerns regarding delivery routes and timing, products, promotions, and other service issues, acting as a QCD representative and liaison between customers and vendors to ensure 100% customer satisfaction. (70%)
• Monitors and reviews delivery procedures with store managers and drivers to ensure efficiency and customer satisfaction. (10%)
• Monitors product delivery to ensure product safety and proper handling of temperature-sensitive products. (5%)
• Provides input regarding routes to identify potential cost savings, quality and service metrics to ensure customer satisfaction. (5%)
• Analyze metrics/data to determine root cause for correction to increase performance and customer satisfaction. (5%)
• Assist in providing associate training as needed. (5%)
• Performs other related and assigned duties as necessary.

MINIMUM QUALIFICATIONS: Education and experience equivalent to:

• Education/Certification: Bachelor’s degree in management, business, or supply chain management from an accredited college or university.
• Experience: 1 to 3 years of relevant work experience

Knowledge, Skills and Abilities

Knowledge of (B/basic; J/journey; E/expert):

• Customer service concepts and techniques (E)
• Order processing concepts and procedures (J)
• Distribution concepts and procedures (J)
• Transportation concepts and techniques (J)
• Continuous Improvement concepts (B)
• Storage and shipment of food and allied products (J)
• Cold chain, warehouse management and traceability (J)
• JDE/ERP Systems, Power BI and logistics technology (B)

Skill and ability to:

• Communicate and coordinate effectively with internal and external customers
• Resolve customer complaints effectively and efficiently
• Interpret data and present on findings
• Work independently
• Work effectively in a general office environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile. Will travel to each customer.
• Act in accordance with GSF’s Values and Creed

LEADERSHIP/MANAGEMENT RESPONSIBILITY Not applicable.

PERFORMANCE CATEGORIES

• Productivity/quality standards: customer service/satisfaction and responsiveness
• Productivity/quality standards: delivery procedures
• Accuracy, timeliness, thoroughness
• Food safety
• Customer and vendor relations
• Teamwork within the department and across departments
• Project/assignment standards

WHO IS QCD?

Established in 2006 as a division of Golden State Foods, Quality Custom Distribution (QCD) provides custom distribution services to iconic customers throughout the United States, including Starbucks, Chick fil A, Chipotle and McDonalds. With approximately 3,000 associates, QCD is headquartered in Frisco, Texas, is values-based and provides over 17,000 deliveries a week from 24 Distribution Centers strategically located throughout the country. At QCD, it's all about our people. Our teams are creative, passionate and care about innovatively supporting our customers and developing our teams. Whatever you area of expertise, you can be part of a team that's proud of it's history and excited for our growth-filled future.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Phoenix, AZ 85009

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