Job description

JOB SUMMARY:

Receive and route incoming calls and greet visitors in a professional and courteous manner. Assist with updating records. Provide a friendly, positive and inviting atmosphere for customers.

Work Hours: M-F, 8:00-5:00

DUTIES AND RESPONSIBILITIES:

· Greet customers/visitors and notify appropriate personnel.

· Answer and route calls to the appropriate personnel. Take messages/text messages or direct calls to voice mail when the party is not available.

· Data entry.

· Prepare and distribute incoming and outgoing mail.

· Other duties as needed or requested by supervisor.

· Maintain adequate supply of needed forms.

EDUCATION AND SKILLS REQUIRED:

• High school education
• B.S. or B.A. preferred.
• Experience with multi-line switchboard.
• Ability to work well with other employees and customers
• Must have excellent communication and customer service skills.
• Have a pleasant phone voice while working switchboard
• Must have excellent basic computer skills, with the ability to learn job-related computer programs.

• Must be punctual.
• Ability to be flexible.
• Understanding of and respect for company policies.
• Empathy and respect for customers.
• Ability to multi-task.

ESSENTIAL FUNCTIONS OF THIS POSITION:

• Must be able to sit for 8 hours.
• Have good vision from a close distance (i.e. reading paperwork, computer screen).
• Hearing and using both verbal and written communication is necessary.
• Must be able to work without direction supervision.

PROPER ATTIRE:

Business or business casual

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Knoxville, TN 37922: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: One location

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