Job description

Full Job Description

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Who are we looking for? The Call Coordinator must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center. The Call Coordinator will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Call Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm. The Call Coordinator acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones. The Call Coordinator will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center. We will also need you to learn and familiarize yourself with our technology platform, and assit the agents with it.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

• Answer phone properly with warmth and friendliness
• Greet everyone with a smile—be positive and cheerful
• Assist management team
• Help to share Market Center value story.

Essential duties and responsibilities

• Answer the phone correctly
• Properly route phone calls
• Greet everyone in a positive manner
• Assist management team
• Receive and sort mail and deliveries
• Maintain appearance of reception area

Communications/Interactions

• Sales Associates – daily
• MCA – daily
• Team Leader – daily

Knowledge/Skills

• Positive attitude
• Great verbal and communication skills
• Neat, clean, professional appearance
• High school graduate
• Phone skills and experience
• People skills and experience
• Computer skills Compensation

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8:30am - 5:00pm
• Monday to Friday

Work Location: One location

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chesterfield, MO 63017: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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