LOCATION: WICKENBURG, AZ

Wickenburg Community Hospital is a beautiful and sophisticated rural-access hospital located in Wickenburg, Arizona. WCH is a 19-bed Emergency Department and many ancillary services. We also have 3 Primary Care Clinics. Here at WCH, we strive to maintain the highest standards of professionalism and care. Join us today and let us be part of your success story.

We offer:

• Full Benefits
• PTO/Sick Leave
• Wellness Benefits

General Description

The Front Office Coordinator is responsible for providing high quality scheduling and communication to patients and staff. Schedules inpatients and outpatients.

Essential Job Duties

• Schedules appointments for inpatients and outpatients.
• Use Phreesia for registering patients on new accounts
• Use Phreesia for copays or deductibles every visit
• Ensure CPSI accounts are created properly, and authorizations are updated – until new staff are completely trained the auth will be taken care of by Patient access
• Use Accureg for Quality metrics
• Use 8x8 phone recordings for quality of scheduling and patient experience
• Attend all Patient Access Department meetings and Trainings
• Gain Rev cycle approval for any patients unable to pay financial responsibility prior to being seen.
• Prepare Daily deposit and petty cash validation
• Provides intake coordination services to include reviewing forms with clients and families ensuring proper paperwork is completed timely,
• Knowledge of office management systems and procedures.
• Time management skills and the ability to prioritize work.
• Strong organizational skills with the ability to multi-task.
• Attention to detail and problem-solving skills.
• Collect co-pays, ensure patient packets are completed, assist clients with paperwork questions.
• Adhere to policies and procedures, as well as safe work practices.
• Participate in quality improvement efforts.
• Attends required meetings as designated by the Director of Rehab.
• Attends in-services, training sessions or other educational presentations.
• Upholds the vision/mission statement of the hospital.
• Conducts self in a professional manner with courtesy, respect, for others.

Other Job Duties

• Maintains the self-respect, personal dignity, and physical safety of each patient, resident.
• Participates in team discussions and planning.
• Completes other duties as assigned.

Minimum Qualifications

• High School graduate. Two years’ experience as an administrative assistant, office coordinator, office assist, office manager, client service or similar position.
• Working knowledge of Medicare and other payer sources.
• Full knowledge of patients’ rights.
• Exudes professionalism in presentation.
• Able to work on multiple tasks at the same time.
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Requirements / Working Conditions

• Must be able to move intermittently throughout the workday.
• Must be able to lift and carry up to 20lbs frequently and 50lbs occasionally.
• Must be able to sit for extended periods of time.
• Must be able to bend, squat, push, stoop and pull as needed.