Job description

As a Lead, you’re responsible for supporting our management team by performing functional tasks as assigned. You will act as a mentor and role model to Experts & Brand Associates to support service behaviors and the execution of tasks in specific areas of expertise. You will focus on leading process(es) and/or areas of the business, executing tasks and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, you’ll teach and coach your team and drive behaviors to deliver a best-in-class experience to our customers.

WHAT YOU’LL DO • Consistently treat all customers and employees with respect and contribute to a positive work environment. • Promote customer loyalty by educating customers about our loyalty programs. • Serve as a role model to achieve priorities in store with the customer as the primary focus. • Seek out and engage with customers to drive sales and service using suggestive selling. • Enhance customer experience by using all omni channel offerings. • Take action based upon direction from the Service Leader and collaborate effectively with employees. • Support Service Leader duties during non-peak hours. • Build and share expertise in an assigned specialized functional area. • Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed. • Be accountable to personal goals which contribute to overall store goals and results.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Chesterfield, MO 63005: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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