Job description

About us

The Traverse Area District Library provides dynamic resources and innovative services to stimulate intellectual curiosity, facilitate lifelong learning, promote literacy, and nurture personal enrichment. TADL provides a wide variety of services, both in digital and non-digital forms. In addition to items in the TADL collections, patrons can request materials from other libraries through the inter-library loan program. Materials and services include a broad collection of book titles (both hard copy and audiobooks), periodicals, DVDs, CDs, downloadable ebooks, subscription database, publicly accessible computers, free WiFi, a variety of meeting spaces, the Talking Book Library (blind and physically handicapped services), and free programming for all ages.

We are seeking an enthusiastic, team-oriented individual who excels in customer service to provide leadership and management support to the District Library for Circulation Services. This individual will work under the Assistant Director of Technology to provide outstanding customer service to library patrons through a variety of customer service related, clerical, sometimes physical tasks as well as management and supervisory duties of the Circulation team. This employee may be transferred to another location at any time to meet the needs of the library system. Please see the job description below for full details. Evening and weekend hours may be required. Wage commensurate with experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Selects, trains, monitors and appraises performance of the Circulation staff according to library policy.
• Responsible for departmental customer service function and patron library account services.
• Oversees the process and function of checking materials in and out of the Main library and Branch libraries.
• Trains all District and Contract library staff on circulation policies and procedures for the Evergreen ILS and MeLCat.
• Coordinates the Main and Branch libraries’ involvement with MeLCat as it relates to circulation.
• Coordinates the Main and Branch libraries’ involvement with RIDES courier service in relation to circulation.
• Collaborates with other departments on community outreach.
• Provides statistical data regarding library usage on a monthly basis to the Library Director and Board of Trustees.
• Provides input for budget development and monitors expenditures.
• Oversees the handling of financial transactions at the circulation desk.
• Analyzes delinquent accounts and works with outside agencies on collection issues and processes.
• Adheres to all Library policies and procedures.
• Resolves patron service complaints and problems.
• Participates in short-term and long-term planning for the District.
• Actively works toward and reports progress on the Library’s strategic plan.
• Works evenings and weekends and at any library location as needed.
• Shares responsibility for administrator on duty role for the Main Library.
• Prepares related reports, correspondence and records.
• Performs related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of library policies, procedures, and best practices for providing public library customer services to all patrons.
• Ability to communicate effectively.
• Strong organizational skills.
• Ability to work effectively with the public and other employees.
• Ability to be flexible and creative in a rapidly changing environment.
• Ability to lift, stack, and carry up to 30 lbs.

EDUCATION, EXPERIENCE and OTHER QUALIFICATIONS Include:

• Associates Degree required, Bachelor’s Degree preferred
• Five years of customer service experience
• Managerial experience
• Valid Michigan Driver’s License and/or available transportation
• Although reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions, visual and communication ability is required.

WAGE:

• Wage commensurate with experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Ability to commute/relocate:

• Traverse City, MI 49686: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service (Preferred)
• Management (Preferred)

Work Location: In person

conforminform.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, conforminform.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, conforminform.com is the ideal place to find your next job.