Job description

Ozell Services, Inc. is seeking a Help Desk Specialist to join our team and support one of our federal government clients! The ideal candidate will be responsible for providing support and technical assistance to computer systems, and users for hardware and software related issues. As part of this role, the candidate will be responsible for running queries, diagnosing programs, troubleshooting problems, performing problem isolation, and developing/implement solutions. The candidate is expected work and interact with users, other engineers from other areas of expertise, and executive staff.

Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computers systems software and hardware
• Respond to queries physically, virtually, or telephonically
• Perform hardware/software installations and configuration for laptops, desktops, and servers
• Troubleshoot and resolve hardware/software issues related to laptops, desktops, and servers
• Troubleshoot and resolve network problems with the assistance of other engineers if required
• Document and respond to trouble tickets as they relate to laptops, desktops, and servers
• Provide end users documentation as appropriate
• Perform preventative maintenance for laptops, desktops, and servers
• Perform system backup activities and backup maintenance according to established policies and procedures
• Create and maintain comprehensive documentation as it relates to helpdesk tasks and troubleshooting procedures
• Participate in after-hours upgrades, troubleshooting, and system restorations as needed
• Run reports to determine malfunctions and problems that occur repetitively
• Assist and train agency users as required
• Maintain trouble ticket mailbox and respond to tickets via email when appropriate
• Accurately document problem solving process for COR or User interactions
• Run diagnostic programs as required to gather information or resolve problems
• Conduct follow up interviews with users to ensure problems are resolved and not recurring
• Perform other relevant duties as assigned

Qualifications:

• Experience with Active Directory, Group Policy
• Experience with Servers, DHCP
• Experience supporting Windows 10
• Experience with supporting Dell hardware and software (Laptops, Dell Command)
• Experience with Google G-Suite Enterprise (Gmail, Google Drive, Google Docs/Sheets, etc.)
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Adobe Acrobat 2017 or Adobe Acrobat DC
• Excellent customer service and communication skills
• Strong troubleshooting and critical thinking skills
• CompTIA A+ is recommended; CompTIA Network+ and/or Security+ is a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
COVID Vaccination Required.

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

conforminform.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, conforminform.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, conforminform.com is the ideal place to find your next job.