Help Desk Support Specialist - Full Performance
Job description
View All Jobs: Dezign Concepts Careers Portal
20220404-380-03-01
Salary Range: Up to $75K
Job Summary
We are seeking a Systems Administrator/Help Desk Specialist providing Tier 2-3 level support in the Herndon, VA area. The successful candidate will be a self-motivated, independent worker who can also work in, and contribute to, a team environment. The candidate will be part of a team that supports the hardware and software infrastructure for an enterprise minded organization. This position requires a broad knowledge of hardware maintenance and care, system administration, knowledge of automation technologies, and scripting. This position also requires a knowledge of security and accreditation practices and procedures and the ability to work with several enterprise resources and teams in the operation of an enterprise digitization infrastructure.
**Hours of Support may extend beyond core hours.**
**Please note: This job requires an existing Top Secret Clearance and Polygraph**
Responsibilities and Duties
- Provide support to Sponsor· automated systems via support requests
- Provide tracking and reporting of support requests open, closed, and active for Sponsor's Automated Systems.
- Utilize a Sponsor approved support request tracking system.
- Meet Sponsor established goals for addressing support requests. Utilize Sponsor approved tracking system to provide Sponsor approved metrics on a weekly and
- Provide response to support requests based on Sponsor time requirements.
- Respond to after-hour and weekend critical support requests based on prior scheduled Sponsor requirements
- Establish SOP for request escalation to Tier 2-3 level support
- Establish and maintain an updated list of KBAs (Knowledge Based Articles) pertaining to frequently asked support requests
- Performance of general system administration activities: user account creation, manage access controls, implementation and review of security policy, hardware installation, driver installation, software patching, monitor activity logs, and creation of automation scripts.
- Provide technical support for the application as needed to interface with the user base.
- Maintenance and care of digitization hardware, to include: installation, troubleshooting, maintenance, and repair.
- Make objective and technically sound recommendations for potential future hardware and software purchases.
- Analyze production metrics and data to provide data-driven recommendations to management to support continual process improvements.
- Generate weekly, monthly, and yearly metrics reports.
- Learning, supporting, and training users on different types of digitization hardware.
Experience Needed:
- Citizenship: Must Be a US Citizen
- Existing Clearance Required: Active Top Secret SCI with Poly
- Demonstrated on-the-job experience working and solving technical problems independently as a system administrator.
- Demonstrated ability to monitor and troubleshoot enterprise workflow applications, to include: installing, starting, and stopping background processes, analyzing log and event files, and patching and troubleshooting.
Interested! Apply Now for immediate Consideration!
Main Number: 1-888-663-2690 | info@Dezign-Concepts.com | www.dezign-concepts.com
Company Overview
At Dezign Concepts, we are building a collaboration of professionals to help supply commercial, government and the intelligence communities with the services they need to excel in current and future endeavors. We are a growing company where providing outstanding solutions and delivering impeccable service is our highest priority. We believe that great people make great companies and every day we strive to provide the type of environment that encourages creativity, growth and satisfaction.
Dezign Concepts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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