Job description

About PROCESS –MOHELA:

MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan.
MOHELA is here to assist you! Headquartered in St. Louis, Missouri.

Job Description –

JOB INFORMATION

Job Title: Student Loan Counselors /Customer Service Representative. ---(MOHELA)

JOB SUMMARY

As an Inbound Loan Servicing Specialist, you will be answering inbound calls from individuals who have federally held student loans.
The Specialists are responsible for properly maintaining borrower accounts through processing and completing assigned correspondence and applications.

Specialists will deliver a unique customer service experience utilizing effective questioning and listening skills to determine the borrower's needs and concerns, ensuring a high level of customer satisfaction.
The Specialist is also responsible for proper documentation and response in order to to ensure the timely and accurate loan transitioning status, using various internal systems.

This will involve providing high-quality customer service, answering inbound calls to properly handle account requests, as well as the ability to process applications with 100% accuracy and support chat functions.

We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team and on an individual basis.

Specialists should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment.

It is to display exceptional verbal and written communication, interpersonal and active-listening skills and attention to details.

ESSENTIAL JOB FUNCTIONS/DUTIES

• Handling incoming requests from borrowers in a professional and timely manner
• Anticipating the borrowers' needs and providing recommendations in order to deliver appropriate solutions to them
• Provides high quality service to achieve maximum satisfaction by resolving the query at first contact where possible
• Take ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolution
• Delivers what is promised in line with the caller’s expectations
• Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities
• Compile and process caller information
• Correspondence/Application Processing
• Perform additional duties as needed

Qualification

• Student loan, banking, or loan servicing experience preferred
• 1 - 3 years of experience in a customer service-related field required
• Intermediate typing skills, including 10-key operation by touch Bilingual is a plus

EDUCATION REQUIREMENTS:

• High school diploma or GED
• Associate preferred

JOB REQUIREMENTS:

• Ability to prioritize tasks.
• Must be highly attentive to details.
• Emphasis on customer service and high-quality support.
• Ability to analyze problems and devise solutions.
• Competency in Microsoft Excel Microsoft Word and Outlook
• Ability to work independently, responsively and hold self- Accountability
• Professional and Trustworthy
• Strong Interpersonal and Communication Skills
• Excellent Punctuality
• Embedded Company Values
• Excellent computer literacy
• Intermediate typing skills, including 10-key operation by touch (Recommended)
• Schedule flexibility required
• Drug Free Workplace
• Training will be in office with potential to work from home opportunity
• Adequate Work from home environment
• Eligibility:
• This is a Federal Contract and your Federal Student Loans must be in good standing and not in a defaulted status
• This is a Federal contract and proof of US Citizenship is required to support this contract
• Able to complete a Federal Security Clearance background check

WIPRO Employee Benefits:

• Permanent Full-Time Position
• Paid Training
• Paid Holidays
• Paid Time Off
• Benefits (health, dental, vision) start day 1
• 401K with company contributions
• Tuition Reimbursement
• An engagement team that will support your career growth
• Self-paced trainings and certifications accepted industry wide

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid training
• Tuition reimbursement
• Vision insurance

Physical setting:

• Call center
• Office

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Atlanta, GA 30341: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call center: 3 years (Required)
• Customer service: 3 years (Required)

Language:

• Spanish (Preferred)

Work Location: One location

Speak with the employer
+91 +1 307-207-7741

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