Job description
JOB SUMMARY
The Housekeeping Supervisor is responsible for planning, organizing, and developing the overall operation of the Housekeeping department in accordance with the vision, mission and the policies of the Sea Pines Resort as well as the Forbes Travel Guide Housekeeping standards, ensuring that the highest level of cleanliness of the guest rooms and common areas and quality of service for the guests and teammates are maintained at all times. The Housekeeping Supervisor is responsible for the scheduling, training and developing the hourly Housekeeping staff.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assist in recruiting, training and developing the hourly Housekeeping staff
- Planning, organizing and directing the teammates while creating the weekly schedule as well as assigning daily duties
- Holding daily line-up’s with the team members
- Daily supervision of the team members including assigning duties, inspecting work, investigating complaints and taking corrective actions with team members when needed
- Facilitating inspections of all arrival rooms and all the common areas of the hotel daily
- Keeping inventory of cleaning products and guest room amenities, ordering the cleaning products
- Maintaining Housekeeping budget in payroll and cleaning product expenses
- Uphold the highest standards of cleanliness, safety and conduct
- Facilitating preventive maintenance and making arrangements for repair or replacement of the damaged furniture and equipment
- Attending weekly staff meetings and being a point of contact for the Housekeeping department with the Front Desk and Maintenance Team
- Strong communication skills; bilingual preferred
LANGUAGE SKILLS
Ability to read, analyze, and interpret documents such as general business periodicals, professional journals, technical procedures, sales forecasts, Lodging reports, operating instructions, and procedure manuals. Must have strong verbal and written communication skills with ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, clients, guests, and the general public. Ability to speak easily and effectively with a diverse mixture of guests and other departments in the resort. Must be able to effectively communicate company policy and procedures to guests, vendors, and co-workers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages and to apply them as needed on the job. Ability to analyze trends and apply concepts such as probability and statistical inference to practical situations involving forecasts, guest satisfaction, and revenue projection.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
REASONING ABILITY
Strong organizational skills needed along with patience in dealing with a diverse customer base. Strong memory retention skills needed along with time management. Decisions related to guest problems or needs must be made quickly and effectively based on a thorough knowledge of rates, accommodations, facilities, and Resort guidelines. Must be responsible and able to react quickly and effectively. Is sufficiently flexible to adjust to a dynamic work environment in handling requests in a courteous, friendly, and efficient manner.
SOCIAL SKILLS
Ability to interact effectively directly and by telephone with guests of diverse ages, backgrounds, and interests. Must have excellent communications and guest-service skills and be capable of handling effectively difficult guests and resolving guest complaints. Good listening skills are needed to facilitate problem solving. High requirement for communication/interactions with others inside and outside the Resort. Travel experience and understanding of foreign customs and cultures are great needs.
SUPERVISORY RESPONSIBILITIES
Direct supervision of 1-6 housekeeping employees during shift operations.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, outside weather conditions, extreme heat, risk of electrical shock, and risk of solar radiation. The noise level in the work environment is usually quiet. Physical demands are those for an office environment with high levels of telephone usage and computer keyboarding. At times, stress can build from time limitations, customer demands, and heavy telephone usage. Flexible work hours and day/evening shift operations are involved.
EDUCATION and/or EXPERIENCE
Minimum of three years of college (hospitality school preferred) and minimum of one year of related experience and/or training; or equivalent combination of education and experience. Excellent customer service and communication skills are essential. Computer skills including ability to use computer-based reservations systems are critical.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License.
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