Overview:

The Service/Scheduling Coordinator works closely with the Installation team to ensure the brand is represented appropriately across all platforms. This role works closely with the Installation and Production departments to ensure client satisfaction before, during, and after installation.

Client Communications:

• Performs pre-install calls through numerous communication methods to confirm job-site readiness, material lead time, and installer availability, adjusting the schedule as necessary.
• Coordinates job site visits as necessary.
• Influence customer satisfaction and sales growth by creating an experience for our customers that exceeds expectations in professionalism, helpfulness, and ease of doing business with us.
• Schedules service appointments for warranty and post-installation customer concerns.

Administrative:

• Engage in daily meetings with the Installation Team to discuss training, services, safety, etc.
• Periodically review van safety reports to ensure safe van usage.
• Processes Post-Install folders, remedying incomplete services.
• Scheduling installation dates for newly sold contracts based on certain criteria.
• Schedule appropriate skill-level personnel based on installation requirements to minimize labor costs and maximize revenue.
• Perform daily reminder calls through numerous communication methods for upcoming installations 1-3 days in advance.
• Daily review of Schedule to adjust for cancellations and or rescheduling.

Inter-Office Collaboration:

• Assists the installation team in identifying and formulating a recovery plan as needed.
• Frequent communication with Installation and Production teams to obtain the correct information on the logistics of the arrival of all material.
• Frequent one-on-one contact with customers, sales team, vendors, and all internal departments to oversee the efficiency of the scheduling of installs and Services.

Job Qualifications

• The ability to work quickly, accurately, and independently.
• Verbal and written communication skills via phone, email, and text professionally and efficiently.
• Foundational knowledge of Microsoft Office Suite.
• Proven outstanding customer service skills.
• Comfortable working in a fast, high-paced, team-oriented environment.

Job Type: Full-time

Pay: Starting Salary: $45,000

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• PTO