Johnson Service Group (JSG) is a Tier 1 vendor for the Tennessee Valley Authority (TVA) and we are actively recruiting for an experienced, IT Product Engineer, for a 12-month contract assignment. This roll will handle all the technical and program duties for the TVA Print Lifecycle program including the print release infrastructure.

The position will be primarily remote. The ideal candidate will be located near one of the following TVA offices for occasional onsite meetings: Chattanooga, Knoxville, Nashville, Memphis, TN or Muscle Shoals, AL.

Target start date: 12/05/22

W2 Hourly Pay Rate: (time & half for overtime)

Duration: 12 months

Hours: 8:00 am – 5:00 pm, Monday – Friday

Responsibilities:

• ACCOUNTABLE FOR END-TO-END LIFE-CYCLE MANAGEMENT OF PRODUCTS INCLUDING RESEARCH, DESIGN, TESTING, IMPLEMENTATION, SUPPORT, CAPACITY AND RELEASE PLANNING.
• PERFORMS RESEARCH AND ANALYSIS OF PERSPECTIVE NEW PRODUCT OR SERVICE.
• ASSISTS IN DEFINING PRODUCT PRIORITIES, STRATEGIES AND SCHEDULES IN COLLABORATION WITH STAKEHOLDERS.
• ENGINEERS A PRODUCT DESIGN SOLUTION (CREATES AN ENGINEERING DESIGN PACKAGE, LEADS DESIGN REVIEWS, AND PERFORMS IMPACT AND RISK ASSESSMENTS).
• WORKS WITH ITIL SERVICE MANAGEMENT TEAM TO DEVELOP A SERVICE DESIGN PACKAGE WHICH DETAILS THE IMPACT ON THESE PROCESSES; SERVICE LEVEL, CAPACITY MANAGEMENT AND SUPPLIER MANAGEMENT.
• DEVELOPS SCHEDULE, SCOPE, AND COORDINATION IN ORDER TO EXECUTE IMPLEMENTATION PLANS. (DEPLOYMENT)
• DEVELOPS CAPACITY MANAGEMENT PLANS. (DETAILED PROCESSES WITH ACCOUNTABLE ROLES IDENTIFIED)
• DEVELOPS RELEASE MANAGEMENT PLANS. (PROVIDE ESTABLISHED, AGREED UPON MAINTENANCE WINDOWS)
• DEVELOPS, COORDINATES, AND EXECUTES PRODUCT SUPPORT PLANS. (MONITORING, ON-CALL, ANY VENDOR MANAGEMENT, INCIDENT MANAGEMENT, ETC.)
• RESPONSIBLE FOR THE DEVELOPMENT OF STANDARDS AND GUIDELINES THAT PROMOTE SOUND ENGINEERING, OPERATIONS, AND MAINTENANCE PRACTICES.
• MEETS SCOPED DELIVERABLES WITHIN PLANNED BUDGET, SCHEDULE. AND REQUISITE QUALITY.
• DELIVERS CREATIVE DESIGNS AND SOLUTIONS THAT SATISFY STAKEHOLDER NEEDS AND PROVIDE OPTIMAL BUSINESS VALUE.

Education / Qualifications:

• Bachelor’s Degree in engineering, computer science, mathematics, or related computer field
• Experience with end-user technologies, especially printers
• Familiarity with print release infrastructure and Lexmark printers is preferred.
• 3+ years of experience with current and emerging state of the art technologies, architectures, and products and their potential application to business needs
• Demonstrated competence in configuring, integrating, implementing, and supporting information systems
• Knowledgeable in the ITIL service management life-cycle model
• ITIL certification and previous supervisory experience is desirable
• Ability to travel as required to carry out project work or perform temporary duty at other than home-based site to support both internal and external businesses on the schedule and shift requirements of those businesses

• Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.