Job description

Jacaranda Smiles is looking for a Junior Front Desk Receptionist who is eager to learn and ready to work in a fast-paced environment like a pediatric dental office.

General Purpose

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Main Job Tasks, Duties and Responsibilities

• greet patients
• register new patients according to established office protocols
• assist patients to complete all necessary forms and documentation
• verify and update patient information
• inform patients of dental office procedures and policy
• move patients through appointments as scheduled
• enter all relevant patient information into data system
• maintain and manage patient records in compliance with privacy and security regulations
• answer and manage incoming calls
• respond and comply to requests for information
• schedule patient appointments
• confirm upcoming appointments and recalls according to office protocol
• check daily appointment schedule
• arrange patient charts for next day appointments
• fill in cancellations and no-shows
• organize referrals to other medical specialists
• dispatch lab work appropriately
• collect and receipt payments from patients at time of treatment
• inform patients of financial treatment plan options
• arrange payment schedule with patients
• prepare and mail billing statements
• prepare claim forms for dental insurance
• arrange supporting documents for insurance claims
• sort and distribute incoming and outgoing post
• monitor and maintain inventory of dental office supplies
• update patient education materials
• maintain a professional reception area
• safeguard patient privacy and confidentiality

Education and Experience

• general education degree or high school diploma
• knowledge of dental terminology, procedures and diagnosis
• knowledge of computer and relevant software applications
• knowledge of general administrative and clerical procedures
• working knowledge of dental insurance
• ideally 1-2 years of applicable front desk experience (e.g., anything within the broader healthcare field)

Key Competencies and Skills

• communication skills
• information collection and management
• planning and organizing
• accuracy
• customer service skills
• team work
• initiative
• adaptability
• confidentiality

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Plantation, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer skills: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person

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