Location: Sioux Falls, SD
Shift: Monday-Friday 8:00 am - 5:00 pm
Job Schedule: Full-Time
Company: PREMIER Bankcard

About the Role

This role is responsible for preventing fraud losses on PREMIER credit card accounts.

Job Duties and Responsibilities

• Review account/application/report information to determine if fraud against the cardholder or the Bank has occurred.
• Identify, call, and correspond with cardholders and Banks concerning payments and charges.
• Review information obtained from other departments about suspicious activity.
• Perform appropriate account maintenance to ensure accurate monetary account data.
• Conduct follow-up procedures on reports to ensure timeliness standards are met.
• Take measures to reduce potential risk to the bank, such as suspending account privileges and requesting verification items.
• Submits recommendations for account actions and, if necessary, send to supervisor for review and approval.
• Provides support to other areas as volumes require, i.e. Correspondence, Security, and Mail Operations.
• Assist in training new employees.
• Ability to work in multiple systems to accurately detect and prevent fraud.

Skills and Qualifications

• Must possess basic understanding of credit card system.
• Combination of experience/education that would enable incumbent to meet essential functions and required competencies of the position.
• Basic computer skills and competency of the English language; exceptional verbal and written communication skills.
• Ability to concentrate and work independently; attention to detail, analytical, and problem-solving skills.
• Capacity to learn, adapt to change, and become proficient quickly; ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.

Competitive Benefits Package

• Full medical benefits when working 20+ hours per week
• Traditional and High Deductible health plan options available
• FREE dental and vision coverage
• Generous Paid Time Off plans
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• PREMIER Wellness Program
• Paid Community Volunteer Hours – PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Various Career advancement opportunities and growth
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more