Marketing & Customer Service Coordinator

Grow with us… KALERA operates Central Florida’s most advanced vertical farms. Our state-of-the-art facilities replicate ideal growing conditions for our unique and flavorful non-GMO lettuce crops. We allow each variety to reach its maximum potential by tightly controlling the cultivation environment and plant nutrition. Per square foot, Kalera outperforms conventional growers while using less water, soil-less media, and zero pesticides.

Join our team as we open the doors to our brand new 30,000 sq. ft. vertical farm that will provide restaurants in Orlando with fresh, local, and virtually flawless produce 365 days of the year.

Job Responsibilities

Under the supervision of the Marketing Manager the Marketing & Customer Service Coordinator will perform a variety of customer service and inside sales functions. These duties include but are not limited to creating and maintain superior customer service, both externally and internally by processing orders for Kalera received via customer portals, phone, or email. Provide estimate or quote prices and delivery dates.

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  Responsible for handing customer inquiries, providing appropriate solutions and alternatives within the time limits and provide follow up to ensure the customer is satisfied.
• Responsible for keeping customer records, process customer accounts and file all necessary documents utilizing the CRM/ERP database.
• Support the sales division by providing accurate, valid, and complete information by using there required systems and Kalera resources.
• Process all sales orders submitted through email and several systems hosted by our customers.
• Send email confirmations for all orders submitted through the orders email.
• Contacting existing customers, responding to inquiries to provide support in the order resolution process.
• Develop and maintain customer relationships to ensure Kalera is a valued supplier of choice.
• Enter all orders into ERP system for inventory record keeping and re-ordering systems.
• Confirm all technical information with the customer
• Submit order acknowledgements in various systems & customer portals that require it.
• Send invoices and account statements to customers upon request for any invoices not received as hard copies with orders
• Invoice orders in ITrade, SPS*, and GFS Portal*, to initiate processing for payment on the customer side.
• Generate credit memos for sales orders in Dynamics to reconcile any over/under payments, incorrect pricing, shortages, incorrect product shipped, or quality complaint.
• Update the sales orders for any order revisions submitted to email/portal.
• Communicate changes to orders or requests for samples to the farms if they are submitted through the orders email. (daily).
• Answer customer questions related to delivery, confirmation, and invoicing for orders (daily).
• Coordinate samples with sales, marketing, and production teams
• Coordinate with internal and external partners for trade show management
• Assist with weekly customer demand forecasting and preparation for Sales & Operations planning meeting

Key Requirements

• 3 – 5 years of successful customer service experience
• High School Diploma, or
• Dependable, motivated, and willing to work
• Demonstrated problem-solving skills
• Successful completion of a college diploma or equivalent experience.
• Experience working in a technical or industrial organization, providing customer service and inside sales support.
• Proficient working knowledge of CRM/ERP databases and software.
• Detail oriented and excellent organizational and multitasking skills.
• Ability to work efficiently and effectively under pressure with simultaneous deadlines.
• Ability to think on your feet, by assessing, planning and strategic troubleshooting.
• Self-motivated and driven professional.
• Strong analytical skills.
• High level of proficiency with Microsoft Office including Outlook, PowerPoint, Excel, and Word
• Remote work not available