Position Summary

The Medical Front Desk Receptionist reports to the Clinic Operations Manager. The primary objective of this position is to provide excellent customer service to all who visit our office. This position will include performing other tasks, such as answering phone calls, data entry, etc. The ideal applicant should be a friendly, outgoing, detail-oriented, team player; a self-starter who can multi-task, focus and meet deadlines in a fast-paced environment. The Medical Front Desk Receptionist will be a part of a team that focuses on client care, customer service, and a well-organized, high-functioning standard of organization at the Front Desk.

Essential Functions

• Check in all clients and visitors for appointments and meetings.
• Distribute security badges for students, volunteers, and visitors.
• Answer incoming calls.
• Schedule appointments, as needed.
• Responsible for data entry of new and updated agency paperwork packets that have been completed by clients.
• Verification of insurances for patient appointments.
• Confirming appointments for providers.
• Responsible for scanning documents into EMR system.
• Other duties as assigned.

Minimum Qualifications

• High School graduate/GED
• Front Office/Customer Service Experience 2-3 years

Preferred Qualifications

• Preference to those who are bilingual and who have experienced working in the medical/behavioral health fields and/or working with individuals with HIV/AIDS.
• eClinicalWorks EMR Experience

Environmental Factors and Conditions/Physical Requirements

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Office environment, exposure to computer screens for lengthy periods of time.
• The position requires extensive use of computers using a standard computer keyboard.
• This position may require evening and occasional weekend work.
• While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• This position may require the employee to occasionally climb, balance, stoop, kneel, crouch, bend, or crawl.
• Requires operating standard office equipment (i.e., telephone, computer, fax machine, copier, etc.)
• All agency employees must be able to work effectively in a mission-driven agency whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.

Equal Employment Opportunity

The Southwest Center provides an inclusive and respectful working environment that represents a wide range of backgrounds, cultures, identities, and experiences. We attract applicants who have the cultural awareness to navigate and celebrate these differences. Our employees are Individuals who have respect for the communities where they live and work and are committed to utilizing culturally and linguistically appropriate strategies and skills in a collaborative environment. We welcome all applicants with personal, direct and/or indirect knowledge of the lives and experience with but not limited to: Black, Indigenous, and People of Color (BIPOC); LGBTQIA2S+/Queer individuals; those affected by HIV, people living with disabilities; people with diverse religious beliefs, and other marginalized Individuals that are at the intersections of those identities/experiences. We also encourage those from historically underrepresented backgrounds to apply.

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