Job description
Job Summary
- The Production Department Assistant provides aid to the production team and support staff through scheduling, data entry and timely communication using multiple formats.
Primary Duties and Responsibilities
- Maintain an accurate and updated installation schedule with all Service Techs.
- Make and receive multiple phone calls to and from homeowners throughout all phases of installation; working to ensure customer satisfaction as needed.
- Data entry of scheduling information into BuilderTrend.
- Communicate effectively with warehouse staff daily to make sure that the right parts are in stock, pulled and ready for the next days’ tasks.
- Schedule all repairs for service technicians (window service and exterior service).
- Review contracts prior to scheduling the Service Techs.
- Create and process invoicing for completed service jobs and doing satisfaction calls daily.
- Provide backup for receiving repair calls and contact customers to arrange scheduling of repairs and service issues.
- Assist in the Monthly Revenue Projection Planning for use by the Controller.
- Attend weekly production meetings.
Education and Experience
- High School Diploma or equivalent required.
- Minimum of 1 year in an office environment recomended.
Required Skills
- Proficient in Microsoft office suite.
- Skilled at 10 Key.
- Knowledge of BuilderTrend or a similar customer management system is ideal.
- Excellent phone demeanor.
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
Ability to commute/relocate:
- Waunakee, WI 53597: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- This job requires a fair amount of phone communication. Do you have prior experience communicating with customers over the phone?
Work Location: One location
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