UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

This position is part of the Quality and Process Engineering Team, which is responsible for reshaping the way United Healthcare approaches quality and process design. We are looking for quality and process engineering analysts who want to transform processes and build quality in with forward thinking process analysis and evaluation. Ideal candidates will be interested in improving the healthcare member experience through the application of quality, lean, and continuous improvement approaches. If you love being part of a project team identifying and solving complex opportunities, while telling a compelling story to senior leaders in a corporate environment, this is the role for you.

Individuals within this role are responsible for assisting with process re-design, implementation of process improvements, effective collaboration, innovation, problem solving, change management, storytelling and communication at the executive level as well as with front line staff.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Analyze processes, data and systems to identify improvement opportunities and make improvement recommendations
• Evaluate downstream business systems, processes, and / or organizational impacts and identify risks and barriers
• Create effective and compelling visual materials/presentations that support the process improvement impact to the organization and adequately represent the impact to quality, cost and time
• Develop and maintain work plans, time schedules, project task lists, and status reports
• Provide direction, guidance, and support to other project team members
• Define, track, and monitor key success measures associated with projects
• Successfully deploy and support change management and appropriate training plans
• Develop and maintain appropriate relationships with all team members and stakeholders to facilitate the successful accomplishment of key quality initiatives. Ensure effective communication with all internal stakeholders throughout the project.
• Leverage a broad base of quality engineering tools and problem-solving methodologies to deliver bottom-line impacting and continual process improvements
• Review, Analyze and Report Statistical findings through critical thought and storytelling of key findings and opportunities to all levels within a matrixed organization
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of experience in process improvement and implementation of corrective actions
• 2+ years of experience participating on problem-solving efforts with cross-functional teams to deliver business improvements stemming from complex, large scale business problems
• 2+ years of experience driving quality implementation, standardization, and adoption within a complex/matrixed environment
• 2+ years of experience influencing people through clear/concise storytelling at all levels in the organization on key decisions and strategies to drive change
• 2+ years demonstrated project and/or program management experience

Preferred Qualifications:

• Bachelor’s degree in engineering, business, technology, and/or health care related field
• Proven application of quality engineering, lean/six sigma and/or process improvement principles
• Proven leadership skills including mobilizing and leading people in cross functional teams, with excellent interpersonal and organization/management skills and an ability to motivate teams to accomplish shared goals under stringent timelines
• Self-starter that demonstrates accountability and ownership of their work, capable of communicating by providing relevant information to different levels of leadership and cross functional groups through appropriate communication channels,
• A team player willing to freely share knowledge, resources, and information
• Data driven, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate risk
• Ability to prioritize, run multiple parallel projects and deliver on time with outstanding quality of content and form
  

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $66,100 to $118,300. The salary range for Connecticut / Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.