• 3+ years of experience managing Quality Assurance Teams
• 1+ year of experience working as a Quality Assurance Engineer
• Experience managing automation testers
• Experience managing manual testers
• Experience in manual testing
• Experience in automation testing

• 
  Experience in Customer Support set up
• 1+ year of experience working as a Contact Center Quality Assurance Analyst
• Experience developing Quality Assurance Programs
• Knowledge of QA concepts and methodology

Job summary
Ring’s Customer Support Quality Assurance (CSQA) team is seeking a talented leader to lead strategic programs in the CSQA organization. At Ring, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright and intelligence driven people. CSQA leader is a role where we are looking for an exceptional leader who is passionate about the Service Delivery Experience, who thinks/acts globally, and who has the ability to contribute to major new innovations in the industry to join us as CSQA leader. The ideal candidate is a leader with demonstrated ability to learn new contact center Quality technologies and make data driven decisions for project deliverables while operating with significant autonomy and discretion. This opportunity requires excellent problem-solving, communication skills and a strong track record of delivering results.

Key job responsibilities
The successful Quality Assurance Manager will be obsessed with quality improvement, experienced and highly committed to creating world class quality automation for Ring Customer Support organization, able to develop and drive a high-level test strategy, as well as take a hands-on approach to implementing that strategy. In this role, you will:

• Work with business and development teams to understand customer support, product and operational vision and requirements
• Understanding how all elements of the customer support ecosystem work together and developing QA approaches that fit the overall strategy
• Be responsible for development of quality assurance strategies and monitoring programs
• Oversee the development and execution of quality programs and monitoring and reporting on execution
• Work with a team of quality professionals to ensure the highest quality audits and insights

• Strong people management skills, with a proven ability to hire and grow talented programmatic and user-level personnel
• Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
• Strong organizational skills, ability to track multiple test executions simultaneously and to be able to synthesize the results
• Experience validating high quality consumer facing applications on embedded communications platforms
• Shows creativity and initiative to improve test coverage and effectiveness
• Comfortable communicating cross-functionally and across management levels in formal and informal settings

The pay range for this position in Colorado is $146k - $198k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

The pay range for this position in Jersey City is $146k - $198k/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the Pay Transparency Regulation of Jersey City Municipal Code. Base pay information is based on market location. Applicants should apply via Amazon's internal or external careers site.

About Ring

Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the video doorbell, to Ring Alarm, which was named #1 in Customer Satisfaction for DIY Home Security Systems by J.D. Power, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone - while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.