Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community.
Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $35,360.00-$47,840.00

Position Summary:

The Dental Receptionist is responsible for the scheduling and check-in duties of patients receiving dental services within SNAHC. This includes a collection of necessary registration data on new patients as well as updating and making corrections to registration data on established patients. As part of the registration process, they will determine eligibility for public insurance programs, and obtain verification of private insurance. The position also includes the responsibility of communicating to patients about upcoming dental appointments and any outstanding balances that are due and that require payment before the next appointment.

Essential Functions:

• Greet and welcome patients and guests as soon as they arrive at the office
• Professional attitude and appearance
• Makes appointments and verifies insurance and/or payment method for the appropriate department. Takes and delivers messages as needed.
• Responsible for dental scheduling using approved templates and guidelines.
• Conduct patient screenings by assessing pain levels for emergency appointments as required by contracted insurances.
• Conducts reminder calls and screens insurance eligibility for the same-day and/or walk-in appointments. Appropriately notifies patients of any eligibility conflicts.
• Utilizes software features to maximize patient access and ensures all patients are checked in, checked out, or canceled promptly.
• Responsible for screening and collection of current billing coverage information daily.
• Reconciles daily cash drawer and patient payments for Patient Financial Services management.
• Responsible for ensuring all the information entered into the Electronic Health Record (EHR) is accurate and complete. This includes reviewing, scanning, and verifying any paper documents to make sure that all forms are completed, identified, signed, and corrected.
• Collects and records patient payments for services rendered, preparing deposit sheets and POS transaction reports daily, reconciling the daily cash drawer and patient payments for dental management.
• Verifies patients have updated their patient consents and demographic information within the last 12 months and alerts the appointment appropriately for an update to occur at the clinical front desk.
• Calls patients with outstanding balances/payments due as requested by department supervisor. Completes daily corrections as requested by Department Manager/Lead
• Assists patients with health insurance information, verifying eligibility such as Medi-Cal, Medicare, and Geographic Managed Care (GMC) programs, private insurance, and determines appropriate co-payment(s). Refers to and uses Federal Poverty Guideline as a screening tool to determine sliding scale assignment of uninsured, or underinsured patients.
• Compliance with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA, etc.
• Deescalate irate patients as needed
• Other duties as assigned.

Competencies:

• Customer Service
• Data Collection
• Eligibility
• Payment Collection
• Scheduling

Minimum Qualifications:

• General education degree or high school diploma
• 1 year of experience working in a front office setting/ or similar role.
• Customer Service Experience

Preferred Qualifications:

• Experience in all services provided by the dental department as well as dental insurance processing.
• Experience with electronic health records software and database systems preferably NextGen
• Knowledge of dental terminology.
• Knowledge dental procedures with the ability to explain in detail
• Experience working with the underserved community

Benefits:

• Supportive and creative work environment.
• Medical coverage offered with two of the region's highest quality providers.
• 403B plan with a 3% match after 90 days.
• 12 paid days off.

EQUALOPPORTUNITYEMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, age, gender, religion, sexual orientation, national origin, medical condition or physical or mental disability, genetic characteristic, pregnancy, marital status, veteran status, or other non-merit factors.

Age Discrimination in Employment Act (ADEA): Sacramento Native American Health Center, Inc. abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non- merit factor in all employment decisions and considerations.

Americans with Disabilities Act(ADA): Sacramento Native American Health Center, Inc. abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, SNAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.
Applicants and employees may request an accommodation of a physical or mental disability at any time in the application process or during employment

Note to Applicants: Please be advised that you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at SNAHC.

• Principals only. Recruiters, please don't contact this job poster.
• Do NOT contact us with unsolicited services or offers

Experience

• 1 year(s): Front Office or Similar Role

Skills

• Communication Skills
• Maintain high degree of confidentiality
• Ability to work independently
• Ability to work under pressure
• Ability to set priorities