Sales Education Manager
Full Time
Newark, NJ 07105
Posted
Job description
Horizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware
Job Summary:
The Sales Education Manager position is responsible for driving the transformation of our Sales Education program for the Commercial Business Unit. Will oversee the creation, management, execution, and evaluation of learning and development programs for the Horizon BCBSNJ sales force.
This position will work closely with Sales Leadership and Marketing to ensure the educational needs of the sales team are met. This individual will have a strong working knowledge of all products and systems the sales team uses and support as needed. Additionally, the Sales Education Manager should collaborate across our business to understand best practices and leverage learnings from other teams.
This role also includes the successful integration of training and development programs for external business partners such as brokers/consultants, sales vendors, employer groups and members.
- Serves as Commercial Business Unit Sales Education strategic Point of Contact for Sales Leadership, applying a consultative approach and initiating recommendations for necessary curriculum to improve sales force long- term success
- Lead the transformation of Sales Education for Commercial Business Unit to drive better sales outcomes
- Develop an annual strategic learning plan to align with key business goals and address the competitive and complex landscape.
- Reimagine curriculum to address hybrid work environments, on-demand learning needs and need for upskilling a varied sales force.
- Drive cross-functional teams inclusive of Sales Leadership, Marketing, and enterprise business partners to create, implement, and deliver a curriculum for the Sales organization based on product skills, professional skills needs, enterprise needs and market trends.
- Delivery of curriculum should be focused on e-learning modules and virtual training.
- Ensure curriculum covers critical needs to support our annual open enrollment season for our direct-to-consumer business as well as to support our open enrollment season for group employers and their employees in as well as year-long sales education needs.
- Adhere to ADDIE instructional design model for curriculum development and execution.
- Ensure completion of mandatory CMS and DOBI training for the regulated market segments.
- Design strategic Sales Education roadmap that is tailored to meet the sales, marketing, and business goals of multiple constituencies across multiple markets. (Including training to brokers, sales vendors, employers and members).
- Develop facilitator guides, instructions and digital workbooks and other materials as needed.
- Conducts training for external business partners, clients, and members as required.
- Manage the measurement and evaluation of all training programs including training delivery for internal and external business partners.
- Oversee the coordination of corrective action recommendations for staff after training is conducted which includes partnering with coaching, quality and management staff.
- Keep current with latest selling/communication techniques and incorporates into existing training.
- Works with sales reps and managers to identify skill and knowledge deficiencies using recognized needs analysis methodologies.
- Functions as a liaison to designated sales force, functioning as a member of the team and keeping them current on product, competitive, and regulatory information.
- Provides ideas, consultation, and options to sales management to help address sales force performance.
- Participates in Learning and Development Network as well as other internal teams Researches, documents, and communicates product updates and new initiatives. Performs other duties as assigned by management.
Core Leadership Competencies
Personal and professional attributes that are critical to successful performance for Supervisor/ Managers:
- Collaboration
- Communicating with Impact
- Customer Focus
- Developing Self & Others
- Driving for Results
Qualifications:
Education/Experience
- Bachelor’s degree in business, marketing, education, or a related field preferred.
- Proven track record of sales education/training, sales support and/or sales enablement responsibilities.
- Requires a minimum of five (5) years of training experience.
- Prefers a minimum of three (3) years of experience in the Health Insurance industry in a sales-related capacity. Experience should include managerial responsibilities.
- Self-starter and independent thinker with the aptitude to work autonomously.
Additional licensing, certifications, registrations
Certified Professional in Talent Professional (CPTD) a plus.
Knowledge
- Demonstrated leadership skills are required.
- Knowledge of training program development, design, and implementation.
- Excellent written, listening, and verbal communication skills required.
- Knowledge of presentation methods and coaching techniques
- Demonstrated presentation skills required.
- Proficiency with Microsoft Office applications.
- Proficiency of Adobe Captivate, Camtasia or similar products – used to create eLearning materials.
- Knowledge of Learning Management Systems.
- Knowledge of the Health Insurance industry.
- Knowledge of various constituent roles within the sales function is desirable.
Horizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. Horizon will consider reasonable accommodation requests as part of the recruiting and hiring process.
conforminform.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, conforminform.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, conforminform.com is the ideal place to find your next job.