Job description

Summary
Description
About Freedmen’s Connected Care
Freedmen’s Connected Care aims to bring a radically different approach to fully integrated, whole-person care by combining best-in-class technology and service delivery models. We aim to drive better health and dignity to individuals with Medicare and Medicaid with complex medical, behavioral and social care needs.
In addition to addressing their medical needs through home-based or virtual primary care, our clinical team coordinates across systems to help individuals achieve recovery. We implement Transitional Care Management, Chronic Care Management and Integrated Behavioral Health/Collaborative Care programs and connect individuals to community-based supports for which they are eligible so they can reside successfully in home and community settings, avoiding unnecessary emergency room visits and hospitalizations.

This program is located in Washington D.C. Freedmen’s Connected Care is operating in partnership with UpHealth, Inc.

Purpose of Role
We are looking for a scheduler to support our integrated medical practice for home-based and virtual medical appointments to achieve maximum patient access and achieve patient targets and performance objectives.

Core Responsibilities
1. Schedule patients for regular and preventive medical exam appointments in both home-based and virtual settings
a) Provide appointments while adhering to established scheduling guidelines.
b) Monitor the provider schedules regularly to ensure maximum access and fill rates
c) Identify and schedule patients overdue for exams
d) Accurately update patient demographic information and verify insurance for each appointment scheduled
2. Identify and appoint new and established patients for medical visit:
a) Develop, update and use patient lists that come from the transitional care management program
b) Use Patient-Centered Medical Home and patient recall protocols to contact patients and schedule appointments
c) Monitor Unduplicated Patient, Fill Rate and other appointment scheduling reports for each medical clinic site; work with clinic managers to increase patient access and ensure optimal patient scheduling.
d) Under direction of clinic manager, manage provider schedule templates to ensure optimal patient access.
3. Performance of administrative duties
a) Answer phone calls and emails
b) Assist patients with information requests
c) Ensure attendance and hours worked are accurately recorded in computerized timekeeping system
d) Properly manage paid vacation and sick leave

Qualifications

• You should have experience as a medical practice scheduler
• You must be highly organized
• You must be a problem solver able to make adjustments to the schedule in real-time as patient and provider availability change
• You should be knowledgeable about the D.C. Metro Area or willing to learn to calculate time and distance accurately for home-based sites and to schedule appointments as clusters
• You must prioritize empathy and human interactions and want to improve the health of individuals and whole communities.
• You are an independent self-starter and a strategic thinker who is eager to learn, improve, and grow.
• Experienced using electronic health records, specifically Athena, is preferred
• Able to use Microsoft Office and Google Suite Applications.

Schedule: Monday through Friday, Full time (40 hours)

Work location: Remote in EST time zone

Core Values
 Trustworthy
 Accountable
 Integrity
 Respect
 Leadership

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• How many years of experience do you have using Athena?

Experience:

• Medical scheduling: 1 year (Required)

Work Location: Remote

conforminform.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, conforminform.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, conforminform.com is the ideal place to find your next job.