The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

This role will be located at one of our offices within the North Kingstown, RI area.

The flagship location for this area is our North Kingstown branch which is located at the following address:

6980 Post Road

North Kingstown, RI 02852

The compensation is $17.00/hour and 40 hours per week

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand and have knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

Equal Opportunity Employer/Disability/Veterans

• Must have two years college experience OR at least two years of customer service experience
• Must be at least 18 years old.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license for at least one year.
• No drug or alcohol related incident on your record in the past 5 years (i.e, DUI, DWI)
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Aside from religious observations, must be available to work an average of 40 hours per week, including weekends