The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect, and Celebration. The City's Public Works Department is seeking an individual whose values align with the values of the City's employees.

The Department of Public Works is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating, and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, and partnering with the community, and providing an excellent environment in which to work.

Salary Information

The total salary range for Security Officer classification is $56,456.40- $68,621.28. This amount includes an approximate five percent (5%) ongoing non-pensionable pay. The actual salary shall be determined by the final candidate’s qualifications and experience.

Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022, to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, "up-to-date" means that an employee is not only "fully vaccinated," but has also obtained any booster doses of a COVID-19 vaccination for which they are eligible, within 15 days of first becoming eligible.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The Department of Public Works is seeking to fill a vacant Security Officer position. This position is responsible for performing work focused around security services at City Hall and providing a safe and orderly environment for staff and the public. Shift rotation will be required every 6 months and will be based staff bids or the need of the department.

Typical duties include, but are not limited to:

• Providing service to customers, monitoring closed circuit video and access control systems in Security Operation Center (SOC).
• Escorting contractors to perform maintenance on security equipment.
• Monitoring and/or inspecting vehicles at the garage entrance.
• Issuing access badges to employees, interns or contractors for City Hall and other off-site locations.
• This position will also provide security coverage for various city meetings, public or private events, commissions and hearings in addition to coordinating with Police and Fire during emergency operations, medical calls or other related calls of service pertaining to the City Hall campus.
• Current shifts for this position are Monday through Friday, day and swing and shifts with added graveyard shifts on the weekends and/or holidays.
• This position may also at times require overtime with early-ins or hold overs to provide coverage for meetings, events or special projects during the week or on the weekend that could fall on a City of San Jose recognized holiday.
• This position has a uniform requirement including a jacket and safety shoes or work boots approved by the department.
• This classification receives an annual uniform allowance every year through the MEF bargaining unit Memorandum of Agreement.
• While on duty, incumbents of this position will be required to wear the approved uniform for this classification.
• All officers are required to maintain a professional appearance.
• Selected candidate will need to successfully complete a background check prior to date of hire.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise - Relevant knowledge and experience in security for Facility Operations, which includes use of technology (metal detectors, computerized access control, fire alarm panel monitoring and security alarm systems, closed circuit video, radio communication, elevator controls, etc.). Ability to provide regular foot-patrols of property and meeting coverage. Experience working in high-rise buildings. Coordinate and monitor security protocol and/or any security related concerns at City Hall in regards to specific meetings or events, suspicious persons or activities and problems related to the City Hall campus. Citywide and departmental procedures/policies and federal and state rules and regulations; Current certification in CPR, First Aid, AED and California Guard Card.
Communication Skills - Communicates and listens effectively and responds in a timely, efficient and respectful manner to a variety of audiences including residents, contractors, City Staff, members of the public and customers visiting the City Hall campus. Written correspondence including e-mails and incident reports are legible, accurate, concise and well-organized and in proper grammatical format. Ability to provide relevant pass-down information to fellow security officers and/or Supervisors as necessary between shift changes.
Customer Service - Ability to provide excellent customer service at all times in a professional and courteous manner especially under difficult or stressful circumstances to the pubic and employees at City Hall. Approaches problem-solving by focusing on customers first; advocates for customer results point of view; demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely manner.
Team Work & Interpersonal Skills - Demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Conduct and coordinate initial investigations related to City Hall property related incidents including medical, police or fire emergencies. Must have the ability to maintain high levels of confidentiality due to the sensitive nature of the pending circumstances.
Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. Ability to effectively deal with the homeless population possibly under the influence of drugs or alcohol or off prescribed medications suffering from mental health issues in and around the City Hall campus.
Decision Making - Ability to provide First Responder assistance for medical emergencies, 911 hang-up calls, duress alarms & police and fire incidents occurring on City Hall property with the ability to make independent decisions at times to protect and mitigate any damages against the City of San Jose.
Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
Computer Skills - Basic knowledge and ability to effectively use the following computer programs to communicate with customers and complete assigned work tasks as required: MS Word, Microsoft Outlook and Excel. Ability to multi-task in an office environment while answering phone/intercom calls, e-mails and assisting walk-up clients at the Security Office. Demonstrates efficient use of time to prioritize tasks and follow-up as needed on daily workload or assignment.

1. Education: Completion of high school or equivalent (General Education Development
[GED] Test or California Proficiency Certificate).

2. Experience: One (1) year of experience in security, safety or law enforcement.

3. License or Certificates: Possession of a valid California driver’s license.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.

1. Do you have one (1) year of experience in security, safety or law enforcement?

9. Do you have any experience responding to general building Fire Alarm Systems, interpreting troubles, supervisory or audible alarms? If so, please describe your experience.

10. Do you possess certifications for any of the following?

• CPR (ARC Professional Rescuer or Healthcare Provider Certificate)
• American Red Cross Standard First Aid Certification
• AED (Automated External Defibrillator) Please list expiration date

11. Are you willing and able to work weekends, holidays, and/or shift work?

12. Are you willing to wear a department issued uniform, jacket and required safety shoes or boots?

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Charmaine Guerrero at Charmaine.Guerrero@sanjoseca.gov.

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  Link to Benefits page
• Link to Department: Public Works

The application deadline is 11:59 PM on March 28, 2023. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application. Please contact Human Resources at (408) 535-1285, or Human.Resources@sanjoseca.gov if you have any questions.