Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Our Marketing and Loyalty team is the strategic force behind United’s industry-leading brand and experience, supporting revenue growth by turning customers into lifelong United flyers. Our marketing communications, market research and brand teams drive travelers’ familiarity and engagement with the United brand. Our product, design and service teams bring the signature United brand to life in our clubs and onboard our aircraft, ensuring a seamless, premier experience. And when customers choose United again and again, that’s because the loyalty team has been hard at work crafting an award-winning program.

The Inflight Entertainment (IFE) team is responsible for maximizing the impact of the platform to enhance customer experience and drive engagement. The team leads all aspects of product strategy, technical development, testing and maintenance, content strategy, content partnerships and media.

The Senior Analyst for IFE Communications and Reporting will support projects that focus on United's IFE future state and deliver on the strategic roadmap to enhance customer experience and drive attributable revenue.

Key Responsibilities:

• Work with entertainment partners and departments across United to support, manage, and execute the seatback entertainment and strategic roadmaps with a focus on customer functionality, innovation and enterprise value. Contribute project status details on an ongoing basis.
• Perform regular and ad hoc analysis and reporting on system performance, usage, and customer satisfaction. Maximize the use of research and insights to create customized presentations to support IFE projects.
• Collaborate with our finance counterparts to manage budget, process invoices, and track and attribute revenue
• Maintain onboard content and IFE seatback products. May include support during Customer acceptance testing and with fly-along on an as-needed basis to determine actual software performance and customer satisfaction.

Note: This position provides a hybrid work arrangement including days worked onsite at our Chicago office and remotely.

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience
• 3+ years of marketing or customer communication related experience
• Experience with content marketing and editorial planning
• Experience with data and financial analysis
• Strong interpersonal skills to effectively collaborate with all levels of the organization
• Able to represent the United Airlines brand and accurately produce content according to guidelines and industry best practices
• Must be authorized to work in the US without visa sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Master's degree
• Marketing, Communications, Public Relations or equivalent related working experience
• Previous airline experience
• Previous experience in digital, media or entertainment industries
• Previous experience developing content for inflight entertainment systems or consumer media company

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.