Do you have passion for solving problems in SaaS cloud platforms and want to contribute to a team responsible for integrated development and operations? Join the UCC (Unified Communications and Collaboration) team and be responsible for delivering innovative solutions and operations that enable VMware and its highly distributed, predominantly remote workforce.

The Elevator Pitch: Why will you enjoy this new opportunity?

UCC technologies excite you because of the broad impact you can have on VMware colleagues, customers, and partners. You have a growth mindset and are eager to continuously innovate how our UCC services support distributed and hybrid work.

• Work with an experienced and high performing UCC Team

• Work for a company whose software and services are utilized 100% by the Fortune 500

• Be part of a collaborative team obsessed with colleague experience, simplifying choice and operational excellence

What is the primary need, technical challenge, and/or problem you will be responsible for?

Your main focuses in this role will be:

• Use you deep subject matter expertise to operate and support Office 365 core collaboration services: Exchange Online, Exchange On-Prem, SharePoint Online, MS Teams, OneNote, Security & Compliance Center, Office ProPlus and OneDrive for Business

• Deliver a frictionless and delightful colleague experience by integrating services with the entire communications and collaboration portfolio of services

• Apply your expert knowledge of Azure Active Directory, EMS, Microsoft Identity Platform, PowerShell for managing on-premise and O365 environment, LDAP, Active Directory, Azure, file transfer protocols, API's and troubleshooting data-flows

• Improve work processes through proactive discovery, recommendation, planning, migration, and implementation

• Proactively identify and mitigate potential service issues. Respond to and manage active service incidents / outages to resolution while communicating clearly with colleagues.

What is the secondary need, technical challenge, and/or problem you will be responsible for?

• Expertise with GCP / Google Cloud Computing Services & Google federated identity

• Working knowledge of web technologies such as HTTP, HTML, XML, and Google App Engine

Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?

• Ensure that your UCC portfolio operates securely, with 24/7 availability and delivers a frictionless and delightful colleague experience

• Automate, eliminate, and shift manual tasks to reduce L3 ticket volumes in UCC while increasing colleague delight

• Work with product managers to create a product roadmap for your core collaboration services (O365 and Google Workspace)

• Improve the calendaring and scheduling experience for our global workforce

• Learn and take on net new service offerings, such as Google Workspace

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

• Support and operate your core collaboration services (O365 and Google Workspace) through proactive development, maintenance, operations and reactive L3 ticketing

• Develop close relationships with strategic vendors to understand and influence service roadmaps, and ensure smooth commercial engagement

• Use your experience managing and supporting SaaS platforms including your ability to integrate and develop environments using APIs

• Automate and integrate systems and processes to reduce the support burden and ensure a frictionless colleague experience

• Respond to and lead resolution for service incidents and outages

• Partner with UCC architects, product managers and colleagues to ideate and innovate solutions to complex problems

What is the leadership like for this role? What is the structure and culture of the team like?

In this role you will report to Austin Parker, Senior Manager of UCC Product. UCC managers encourage independent thought and challenging of the status quo to provide improved service to colleagues.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Employee Stock Purchase Plan

• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

• Generous Time Off Programs

• 40 hours of paid time to volunteer in your community

• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities

• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

This position will support/work in PST working hours

This job requisition is not eligible for employment-based immigration sponsored by VMware

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

Category : Engineering and Technology
Subcategory: Information Systems
Experience: Manager and Professional
Full Time/ Part Time: Full Time
Posted Date: 2022-09-13

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

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