Job description

• The primary responsibility for this position is a VOIP Engineer from an enterprise environment that has Cisco UC and SIP experience. This individual will be responsible for moderately complex engineering activities associated with one or more technical areas with the telecom function (such as network design, engineering, implementation or operations and user support. Operates under general supervision and may provide guidance to more junior Engineers or Analysts.
• This resource must have technical skills that cover a broad range of UC/telephony disciplines that include experience with Cisco UC, local and wide area networking.
• This position will play a key role on a team responsible for maximizing company's current-state investment in UC, as well as engineering and planning the future roadmap for the UC environment.
• When needed, this role will aid other Engineers in upgrading, implementation and troubleshooting of the UC environment in facilities and stores across the enterprise as we deploy UC on an accelerated schedule.

Duties for Voice Engineer:

• Performs moderately complex tasks relating to telecom network operations, installation, and maintenance for telecommunications service offerings through the application of business and technical skills.
• Provides technical support and maintenance for existing and new telecommunications services.
• Provides administration and support for telecom service requests received via service tickets and performs, installs, moves, adds, and changes (IMAC), handling moderately complex issues.
• Configures, deploys, tests, maintains, monitors, and troubleshoots telecommunications network components of a moderately complex nature to provide a secure, high-performance network, including services for core LAN/WAN, VOIP (voice Over Internet Protocol), QOS (Quality of Service, COS (Class of Service, VLAN's Virtual Local Area Network, SBC's (Session Border Controller) and Sip [ (session Initiated Protocol.
• Coordinates, reviews, and performs repair services in emergency situations.
• Serves as a technical subject matter expert for the resolution of moderately complex telecommunications problems. Plans and implements changes to the system, troubleshoots problems in the network, analyzes costs and volume of traffic on the system and informs personnel of the capabilities of the system
• Implements moderately complex telephony solutions and project plans using applications, which may include Cisco Call Manager, Unity voice Mail, Cisco emergency Responder in a UCS and non-UCS environment. Works with users to analyze feasibility, costs, time, and resources needed to add functionality to the platform.
• Interprets network alert and performance management tool output to properly engineer the capacity and resiliency of the UC (Unified communications portion of the VOIP network.
• Prepares documentation and conducts training and user orientation for clients detailing configuration of proposed and deployed solutions.
• Interfaces directly with vendor and other IT solution resources to work on support issues and drive them to resolution quickly and efficiently

Basic Qualifications for Voice Engineer:

• At least 5 years of experience in Voice Communications Systems.
• At least 2 years of experience in configuration and provisioning of Cisco Call Manager, Unity, IOS Gateway and CUSP (Cisco Unified Sip Proxy - SIP PROXY), in a SIP (Session Initiation Protocol) environment
• Knowledge of the practices and principles of telecommunication systems analysis, planning, design, and problem resolution.
• Experience establishing and maintaining relationships with individuals at all levels of the organization, in the business community and with vendors.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
• Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
• Experience with analyzing and reporting information to identify issues, trends, or exceptions to drive improvement of results and find solutions.

Preferred Qualifications for Voice Engineer:

• At least 5 years of experience operating in a multi-site VoIP
• At least 5 years of experience with configuration of Cisco Call Manager and Unity Voice Mail.
• Knowledge of Cisco UC, VoIP, SIP and TDM troubleshooting techniques, traffic engineering, and experience interpreting and acting on alert management and performance management tools.
• Experience with the design, installation, configuration, troubleshooting and monitoring of core LAN/WAN services including VoIP protocols (i.e., H.323, SIP, UDP, RTP).
• Experience with Cisco Video conferencing solutions (including Telepresence).
• Experience with Cisco UCS compute platform.
• Experience with VMware vCenter and ESXi Hypervisor.

Qualifications for Voice Engineer:

• Bachelor's degree, in Computer Science, Engineering, Information Systems, or Business Administration and/or equivalent formal training or work experience.
• Requires five (2-5) years’ equivalent work experience in Information Technology or Business environment.
• A related advanced degree may offset the related experience requirement.

#PSG2

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Memphis, TN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Computer networking: 1 year (Preferred)
• LAN: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: One location

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