Job description

We are recruiting for a master multi-tasker who has a passion for creating memorable experiences for guests!

Host/Hostess Job Description

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts.

Ultimately, you’ll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities:

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Provide menus and announce Waiter/Waitress’s name
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers’ queries
• Assist customers with merchandise, if purchasing
• Assist wait staff as needed

Qualifications:

• Previous work experience as a Host/Hostess or Waiter/Waitress
• Understanding of restaurant etiquette
• Familiarity with health and safety regulations
• Experience in managing reservations
• Demonstrable customer-service skills
• Excellent communication skills (via phone and in-person)
• Strong organizational skills with the ability to monitor the entire dining and bar area
• Availability to work in shifts as needed
• Good physical condition to walk and stand during an entire shift
• High school diploma; hospitality certification is a plus
• Must speak English fluently and be able to write in basic English
• Good telephone speaking and listening ability as well as proper etiquette

Host/Hostess top skills & proficiencies:

• Knowledge of Food Service Regulations
• Lifting
• Verbal and Written Communication
• Flexibility
• Basic Math
• Customer Service
• Teamwork
• Persistence
• Energy Level
• Selling to Customers Needs
• Professionalism
• Client Relationships

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Every weekend
• Weekend availability

COVID-19 considerations:
Common Surfaces are sanitized regularly

Ability to commute/relocate:

• Miami, FL 33170: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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