Position Description

The WIC Worker performs all front desk activities, greeting and welcoming applicants to WIC, ensuring completion of necessary paper work, and evaluating applicant on WIC eligibility while following all confidentiality and quality management policies.

Desired Education or Certifications Criteria

High school diploma or GED equivalent and a minimum of six months of work experience.

Responsibilities / Functional Job Description

• Ensure that participant fills out appropriate forms and checks for completion and/or
• Accuracy Verifies participant’s eligibility documents to include: current identification such as; driver’s license, Medicaid letter, income verifications and other pertinent documentation
• Verifies participant meets WIC eligibility requirements
• Obtains HIPAA signature, if needed
• Checks with participant to insure they understand WIC processes including use of EBT card and recertification/nutrition contact requirements
• Follows appropriate participant walk-in process
• Inputs data into computer and generates written records, coordinates paper flow issues with the clinic team
• Schedules/reschedules appointments for participants
• Files registration documents in WIC record according to policy and procedures
• Communicates appropriate policy and procedure which includes clinic policy
• Works with clinic team to ensure all WIC forms required are completed before participant’s departure
• Checks for completeness and accuracy of any eligibility forms submitted
• Assists participants with EBT process and scheduling of future appointments
• Ability to issue food benefits based on CPA’s/RD’s prescription and explains how to redeem food benefits to participant
• Refers participants to public services as needed
• Creates new records
• Does follow-up/call backs to participants per WIC Coordinators directions
• Promotes breastfeeding in a positive manner to WIC participants and community partners; refers participants to CLC, RD or CPA when needed
• Provides general filing and faxing to support paperwork flow
• Ensures proper policy and procedures are followed with office duties
• Attends and completes required State WIC trainings.
• Insures time and efforts and time sheets are accurate, inputted in database, and/or submitted on time
• Ability to travel distances for multiple days; when applicable
• Attends and actively participates in staff meetings
• Complete the 3 WIC Entry Training Modules within 2 months of hire.
• Attend and complete training as required by the State of Nevada WIC Administration and Nevada Health Centers
• Performs other work related duties as assigned by supervisor

Desired Knowledge, Skills & Abilities

• Fluent in English and Spanish is preferred
• Skill in operating computer databases
• Ability to read, write, and calculate mathematical figures
• Knowledge of general office practices and procedures
• Monitors and maintains a positive waiting room environment.
• Ability to understand and respond appropriately, effectively and sensitively to special population groups as defined by race, ethnicity, language, age, sex, etc.
• Knowledge of services NVHC clinic sites offer.
• Ability to exercise good judgment in appraising situations and making decisions
• Ability to maintain a Drivers License, and to perform transportation or courier duties; as needed.
• Ability to travel distances for multiple days; when applicable
• Ability to communicate in a courteous and professional manner