Job description

Please Review:

• This is an onsite position, no teleworking is allowed.
• Monday through Friday from 4:00 PM to 12:30 AM - Evenings.
• Covid-19 vaccination is required.

Position Overview:

• Collaborates with Workstation Support Services business units to ensure hardware and software orders are received, configured, scheduled, and installed. Ensure equipment is labeled according to specifications.
• Researches, verifies, and documents device specifications according to purchase orders.
• Works in conjunction with service and business units to relocate equipment as requested by departments.
• Works independently while providing on-site installation, customer service, and technical installation and/or repairs support per department or individual customer requests.
• Serves as technical and equipment liaison in the field as needed to collaborate with other support services (e.g., Help Desk, Applications, Materials Management, etc.).
• Assists with end user training as needed and is able to explain basic concepts and procedures such as hardware and software requirements, moves/adds/changes implications, scheduling and impacts on the customer of proposed break / fix options to a large and diverse customer base.
• Maintain inventory of supplies and equipment necessary to complete installations or repair requests. Collaborate with other IT Infrastructure areas to manage parts inventory.
• Evaluates and processes equipment according to IT Security policy and guidelines.

Minimum Education and/or Experience Required:

• High School Diploma and 2 years professional customer service experience supporting PC, Macintosh, desktop computing hardware and peripheral equipment.
• Skills must include knowledge of operating systems and configuration, hardware configuration and software installation.
• Associates degree OR two years technical school training in computers, technology, electronics or a related field – Preferred.

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Job Types: Full-time, Contract

Pay: $21.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Monday to Friday
• Night shift

COVID-19 considerations:
Yes, must be Covid-19 vaccinated.

Ability to commute/relocate:

• Rochester, MN: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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