Answering tough questions means listening with intent

Arclin recently heard from a customer that one of our concrete forming overlays that was supposed to provide 10 or 15 uses was only lasting for about six pours on some jobsites.  Of course, we immediately set out to discern the issue — and discovered the problem wasn’t with the overlay at all, but was being caused by the concrete, itself. “Changes in the concrete formulations made them much more alkaline, and that was shortening our overlays’ life,” says Arclin’s Product Manager of Plywood Overlays, Gordon White.

In response, Arclin has been working on new overlays custom-designed to stand up to these new mixes.

Product and jobsite changes plus advancing technologies http://www.phpaide.com/?langue=fr&id=16 mean we’re constantly reviewing panniekazino.com and evolving our conform products to ensure maximum performance.  The first step in the process of evolution, however, is…listening.

As a senior account manager with Universal Forest Products in Ft. Worth, Texas, Kirby Mano has a lot of experience listening to customer complaints and expectations. In one case, he says, the customer found that vibrating concrete was damaging the conform panels used to shape columns.

“It turned out to be a very inexpensive fix. The customer just needed to use a different type of vibrator tip to avoid the damage.” Since then, Mano explained, “I’ve been able to take that knowledge to other job sites and prevent problems before they ever started.”

White and Mano both know well, too, that construction job purchasers often base their ordering on cost alone — and that can lead to product performance issues. “You get what you pay for,” White says. “A cheaper panel will not give the same stability or stand up to re-use. When you source these products you have to figure in the strength, the life and the finish as well as the cost.”

Judging the quality of a conform panel takes some know-how, and getting the best panel for your job may cost a bit more. But in the final analysis, the results will speak—and pay—for themselves.