Job description
- 1+ years of human resources experience
- 1+ years of Microsoft Office products and applications experience
- 1+ years of customer service experience
Job summary
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing ADA accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role expects exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, and a customer service focus that employees expect from Amazon.
This position supports the CST/EST time zone. The team's core hours are between 7am - 6pm. The successful candidate will be required to work within this specific time frame.
Essential Responsibilities:
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team.
The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing ADA accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role expects exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, and a customer service focus that employees expect from Amazon.
This position supports the CST/EST time zone. The team's core hours are between 7am - 6pm. The successful candidate will be required to work within this specific time frame.
Essential Responsibilities:
- Serve as a subject matter expert on the accommodations process as well as state and federal disability laws
- Provide end-to-end case management including engaging the employee, vendors, work location and other stakeholders
- Educate and train employees and HR on aspects of accommodation, return to work process and case complexities.
- Maintain current status with case load that will fluctuate during periods of high volume such as peak, prime day, new site launches, staffing changes, etc.
- Participate in other activities, projects and other growth initiatives within the DLS program
- Perform other duties as assigned
- Speak, write, and read fluently in Spanish
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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