Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community.
Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $162,353.40-$219,654.60

Position Summary:

The purpose of the Sacramento Native American Health Center, Inc (SNAHC) is to provide high-quality healthcare services for low-income, uninsured, Medi-Cal-dependent populations with a focus on the Native American Community in and around Sacramento. SNAHC accomplishes this mission through patient-centered, multi-site collaborative, innovative programs, services, and referral resources that meet the needs of the entire community.

The Chief Operations Officer (COO) is responsible for the overall sustainability and operational goals of each SNAHC location. The COO provides leadership and oversight to the Operations team at each location to ensure the efficiency and effectiveness of clinic operations, including patient and staff satisfaction, achievement of visit and revenue projections, adherence to the annual budget, and performance of quality goals. The COO provides leadership and support to directors/managers through the development of strong teams, systems, and workflows.

Using principles of the Patient Center Health Home, the COO works in partnership with the Executive Leadership Team including the Chief Executive Officer and Chief Clinical Officer to achieve the strategic priorities of the organization and ensure effective working relationships between clinical and operational functions. The COO ensures that the health center campuses are in compliance with all applicable federal, state, and local laws and regulations.

Essential Functions:

• Provide leadership, support, and mentorship of the Operations team at SNAHC’s multi-site health center. Departments within the Operations Team are Patient Access, Facilities, Safety, and Population Health (Health Information, Referrals, and Case Management).
• Lead performance in productivity, cost management, patient experience, quality improvement, patient and staff safety, staff engagement and development, regulatory compliance, and implementation of innovative care delivery.
• In partnership with the Board of Directors, Executive Leadership Team, and Department Leaders, design and implement strategic and operational plans for the organization.
• Analyzes, recommends, and supports practices seeking to improve performance on quality measures to engage in work redesign, changes in organization systems, policies and procedures, and quality improvement process within the organization.
• Act as an effective leader who upholds and cultivates SNAHC's Statement of Purpose and core values within the organization
• Presents, facilitates, and leads assigned process improvement projects and initiatives using appropriate team-based tools, data gathering and analysis, problem-solving and project management.
• Seeks and evaluates process improvement information, materials, and methods to match specific organizational needs as outlined by management and adapts them to use in the execution of process improvement events.
• Provides appropriate follow-up to monitor the progress of planned improvement implementation to assure timely action, appropriate management support, and achievement of expected benefits. Uses appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
• Maintain clinic licenses and registrations. Develop systems for completing applications, documenting expirations and applying with ample time before expiration. Collaborate with CEO and Chief Clinical Officer for Accreditation requirements, site visits and standards.
• Supervise Facility Management and safety teams to ensure the health center is a clean, safe environment for patients and staff. Strategic oversight of capital projects, construction projects, and building improvements. Strategic oversight of Medical Waste and Hazardous Material Disposal in accordance with local, state and federal laws.
• Ensuring the physical site is safe according to regulatory requirements (e.g. Cal OSHA); identifying and coordinating the correction of hazards; and training department staff on required elements.
• Serve as staff liaison to Board of Directors Committees, both standing and ad-hoc.
• Monitor staff compliance with universal precautions, and ensure staff are aware of and update on changes. Document all training and incidents for investigation. Function as the departmental lead for fire drills and mock code exercises.
• Maintain compliance with all state and federal laws and regulations, as they pertain to position including HIPAA, sexual harassment, the scope of practice, OSHA, etc.
• Other duties as assigned.

Competencies:

• Data-Driven Performance and Productivity
• Cost management
• Patient experience
• Quality improvement
• Patient and staff safety
• Staff supervision and engagement
• Regulatory compliance
• Implementation of innovations in care delivery
• Application of PCHH principles

Minimum Qualifications:

• 10 years' experience in community health center practice management.
• Demonstrated ability to plan, implement, manage, and evaluate multiple complex projects, initiatives, activities, and other special events, including strategic planning, budget development and monitoring.
• In-depth working knowledge of the operations of community healthcare systems, including clinical operations; patient access and experience; productivity and quality oversight; clinical billing, FQHC business model and third party payor systems; and facilities and infrastructure management.
• Superior knowledge of community clinic licensing standards and requirements.
• Knowledge of and proficiency with word processing and spreadsheet software.
• Strong communication, interpersonal, analytical, organizational and time management skills.
• Must exercise the ability to maintain a high degree of confidentiality.
• Ability to work well under pressure to meet multiple and sometimes competing deadlines.
• Understands and promotes the purpose, vision, and values of a Patient Centered Health Home both in the workplace and in the community.

Preferred Qualifications:

• Respect for and knowledge of traditional, cultural, and spiritual practices of a diverse Native American community, as well as ability to work with other racially, culturally, and ethnically diverse populations.

Benefits:

• Supportive and creative work environment.
• Medical coverage offered with two of the region's highest quality providers.
• 403B plan with a 3% match after 90 days.
• 12 paid days off.
• Paid Time Off
• Flexible Spending Account

Preference in hiring is given to qualified Native Americans in accordance with SNAHC policy. Applicants claiming Indian Preference are encouraged to submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage.

EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, age, gender, religion, sexual orientation, national origin, medical condition or physical or mental disability, genetic characteristic, pregnancy, marital status, veteran status, or other non-merit factors.

Age Discrimination in Employment Act (ADEA): Sacramento Native American Health Center, Inc. abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non- merit factor in all employment decisions and considerations.

Americans with Disabilities Act(ADA): Sacramento Native American Health Center, Inc. abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, SNAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.

Applicants and employees may request an accommodation of a physical or mental disability at any time in the application process or during employment

Note to Applicants: Please be advised that you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at SNAHC.

As a condition of employment, all Sacramento Native American Health Center employees agree to a Covid-19 vaccination except where otherwise prohibited or where other legal exemption by law is allowed.

• Principals only. Recruiters, please don't contact this job poster.
• Do NOT contact us with unsolicited services or offers

Skills

• Ability to work independently
• Superior professionalism dealing with all
• Posses quality management skills
• Maintain high degree of confidentiality
• Leadership skills
• Computer Skills - MS Suite
• Communication Skills
• Ability to work under pressure
• Ability to set priorities